Brianna Tutor
Innisfree Hotels
Coldwater
12
years of professional experience
Dedicated customer service provider with proven skills in customer satisfaction, cash handling, and organization. Committed to fostering positive guest experiences in fast-paced environments. Looking to utilize skills within a new role.
Work History
Restaurant Server
2 Years 2 Months- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experiences.
- Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
Restaurant Server
2 Years 11 Months- Implemented suggestions for improving workflow and enhancing overall guest experience.
- Developed rapport with regular customers to foster loyalty and repeat business.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Handled cash transactions accurately, ensuring proper reconciliation at end of shifts.
Retail Sales Associate
1 Year- Provided exceptional customer service, enhancing guest experiences and fostering repeat business.
- Promoted seasonal promotions, effectively increasing product visibility and driving sales performance.
- Trained new associates on product knowledge and sales techniques, promoting team efficiency and collaboration.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Restaurant Server
2 Years- Greeted new customers, discussed specials, and took drink orders.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
Restaurant Server
3 Years 3 Months- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
No Degree - Business Management
High School Diploma
- Honors Graduate
Skills
Order taking
POS system operation
Cash handling
Cleanliness
Menu knowledge
Organization
Sanitation practices
Customer satisfaction
Exceptional communication
Timeline
Restaurant Server
Innisfree Hotels
03.2024 - 05.2026Read More
Restaurant Server
Windjammers On The Pier
03.2021 - 02.2024Read More
Retail Sales Associate
Alvins Island
02.2020 - 02.2021Read More
Restaurant Server
TGI Fridays
01.2018 - 01.2020Read More
Restaurant Server
Moss Creek Fish House
09.2014 - 12.2017Read More
Hinds Community College
No Degree from Business Management
Read More
Independence High School
High School Diploma
Read More