Latoya Warfield
Southaven
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in problem resolution and enhancing customer satisfaction. Skilled in critical thinking and data entry, I have successfully led initiatives that improved operational efficiency and fostered collaborative team environments, driving significant improvements in response times and customer engagement.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Alorica
06.2022 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer issues.
- Managed escalated customer complaints effectively, maintaining professionalism and ensuring resolution satisfaction.
- Coordinated with cross-functional teams to address complex customer needs, driving collaborative problem-solving efforts.
- Led initiatives aimed at enhancing operational efficiency within the customer service department, resulting in improved workflows.
Sales Representative
Bath and Body Works
2019 - 2022
- Enhanced customer engagement through personalized service and product recommendations.
- Led team in achieving sales goals, fostering collaboration and motivation among staff.
- Implemented visual merchandising strategies to optimize store layout and product displays.
- Trained new hires on sales techniques and customer service best practices.
Sales Associate
Kirklands
02.2015 - 04.2019
- Assisted customers in product selection and provided information on features and benefits.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store sales goals and improve customer service.
Sales Associate
Rue 21
01.2017 - 2018
- Learned inventory management techniques to support stock replenishment efforts.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training sessions to develop product knowledge and sales skills.
- Supported promotional activities by setting up displays and distributing marketing materials.
Education
High School Diploma -
Greenville Weston High School
Greenville, MSAssociate of Science - Pre-Health
Mississippi Delta Community College
Moorhead, MS05.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
Timeline
Customer Service Representative
Alorica
06.2022 - Current
Sales Associate
Rue 21
01.2017 - 2018
Sales Associate
Kirklands
02.2015 - 04.2019
Sales Representative
Bath and Body Works
2019 - 2022
High School Diploma -
Greenville Weston High School
Associate of Science - Pre-Health
Mississippi Delta Community College