Bridgit Williams
Vicksburg
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
7
7
years of professional experience
1993
1993
years of post-secondary education
Work History
Shift Manager
Popeyes® Louisana Kitchen
Vicksburg
04.2021 - Current
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored new team members on operational procedures.
- Managed inventory levels and coordinated supply orders efficiently.
- Assisted in maintaining cleanliness and organization of the kitchen area.
- Implemented safety protocols to ensure a safe work environment for staff.
- Handled customer inquiries and resolved issues promptly during shifts.
- Scheduled staff shifts to optimize coverage during peak hours.
- Monitored food quality and ensured adherence to health regulations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Shift Leader
Waterview Casino
Vicksburg
07.2019 - 03.2021
- Supervised daily operations to ensure smooth casino functions.
- Trained and mentored new staff on service standards and procedures.
- Maintained inventory of gaming supplies and ordered replacements as needed.
Kentucky chicken
Prep
Vicksburg
02.2019 - 09.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
General Equivalency Diploma
Vicksburg, MsSkills
- Inventory management
- Staff scheduling
- Safety compliance
Timeline
Shift Manager
Popeyes® Louisana Kitchen
04.2021 - Current
Shift Leader
Waterview Casino
07.2019 - 03.2021
Kentucky chicken
Prep
02.2019 - 09.2020
General Equivalency Diploma