Summary
Overview
Work History
Education
Skills
Communication Skills
Timeline
Generic

Brionna Penro

Guntown

Summary

Experienced Customer Service Representative with over 13 and a half years of success in fast-paced call center environments. Skilled at managing high call volumes, resolving customer issues, and maintaining professionalism under pressure. Excellent verbal and written communication skills, adept at problem-solving, multitasking, and data management. Reliable and organized with a strong commitment to customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Cadence Bank
Guntown
01.2022 - Current
  • Provided frontline support by answering inbound calls, emails, and chats related to products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained calm and professionalism in stressful situations, effectively diffusing tense encounters.
  • Developed strong customer relationships to encourage repeat business.
  • Utilized Microsoft Office (Word, Outlook) proficiently to manage data and communications.

Customer Service Representative

Conduent
Guntown
11.2017 - 12.2021
  • Managed inbound and outbound calls while working within multiple computer systems.
  • De-escalated dissatisfied customers professionally to meet their needs.
  • Collaborated with team members to improve quality of service.

Debt Collector

Franklin Collection Services
Guntown
08.2015 - 10.2017
  • Contacted customers via outbound calls to arrange payments on past-due accounts.
  • Verified customer identity and reviewed account information.
  • Assisted with training new Customer Service Representatives.

Customer Service Representative

N.E.W Call Center
Guntown
07.2012 - 08.2015
  • Handled a high volume of incoming calls in a fast-paced call center environment.
  • Provided accurate and satisfactory responses to customer questions and concerns.
  • Updated customer accounts and demographic information.

Education

High School Diploma -

Tupelo High School
Tupelo, MS
05.2011

Skills

  • Excellent verbal and written communication
  • Ability to work professionally under pressure
  • Multitasking and navigating multiple computer systems
  • Proficient in Microsoft Office (Word, Outlook)
  • Strong problem-solving and decision-making abilities
  • Data collection and management
  • Reliable
  • Dependable
  • Organized
  • Excellent time management

Communication Skills

I have worked 13 and a half years in the fast-paced Customer Service industry handling inbound and outbound calls. I possess the ability to work under pressure while remaining calm and professional with customers to ensure that their needs are met in a timely manner.

Timeline

Customer Service Representative

Cadence Bank
01.2022 - Current

Customer Service Representative

Conduent
11.2017 - 12.2021

Debt Collector

Franklin Collection Services
08.2015 - 10.2017

Customer Service Representative

N.E.W Call Center
07.2012 - 08.2015

High School Diploma -

Tupelo High School

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Brionna Penro