Britney Fisher
Robinsonville
Summary
Customer service professional dedicated to delivering exceptional customer experiences. Known for resolving customer issues swiftly and maintaining high satisfaction levels. Strong team player with focus on collaboration and adaptability, proficient in communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Representative
City Hall
Henning, TN
07.2023 - 10.2024
- Assisted customers by answering questions and resolving issues promptly.
- Guided customers in selecting products to enhance satisfaction and overall experience.
- Recorded customer interactions accurately to maintain service consistency.
- Worked with team members to improve processes and reduce response times.
- Adapted to new software tools for effective customer interaction management.
- Instructed new representatives on effective customer engagement and support strategies.
Customer Representative
Everise
03.2025 - 01.2026
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Educated customers about billing, payment processing and support policies and procedures.
Office Assistant
Royal Furniture
Southaven, MS
11.2024 - 02.2025
- Provided administrative support by managing schedules and coordinating appointments for office staff.
- Assisted in maintaining inventory levels and organized stockroom to ensure efficient operations.
- Processed customer orders and handled inquiries, improving overall satisfaction through timely responses.
- Utilized office software to create reports, enhancing communication of essential information among team members.
Sales Associate
Aaron’s Furniture Store
Martin, TN
08.2019 - 02.2020
- Assisted customers in selecting furniture that met their needs and preferences.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained knowledge of current promotions and product features to enhance customer experience.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on store procedures and customer service best practices.
- Conducted inventory checks and managed stock levels to ensure product availability.
Education
High School Diploma -
Ripley High School
Ripley, TN5 2018
No Degree - Human Resources Management
University of Memphis
Memphis, TNSkills
- Quality assurance
- Payment processing
- Customer service excellence
- Typing speed
- Data management
- Social media
- Inbound call answering
- Organization and recordkeeping
- Call handling
- Active listening
- Customer service
- Team development
- Paperwork processing
- Customer education
- Call triaging
- Scheduling
- Problem-solving
- Time management
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Assertiveness
- De-escalation
- Order processing
- Customer relations
- Business development
- Live chat support
- Multitasking and organization
- Creative problem solving
- Money handling
- Decision-making
- Relationship building
- Call center experience
- Computer proficiency
- Documentation
- Appointment scheduling
- Quality control
- Follow-up skills
- Staff training
- Professional telephone demeanor
- Administrative support
- Call management
- Dispute resolution
- Call center operations
- Coordination
- Research
- Document control
- Technical support
- Reading comprehension
Work History
01-2025
Education
true
Timeline
Customer Representative
Everise
03.2025 - 01.2026
Office Assistant
Royal Furniture
11.2024 - 02.2025
Customer Representative
City Hall
07.2023 - 10.2024
Sales Associate
Aaron’s Furniture Store
08.2019 - 02.2020
High School Diploma -
Ripley High School
No Degree - Human Resources Management
University of Memphis