Britni Goff

Veterinary operations and leadership professional with extensive experience coaching leaders, overseeing multi-site hospital performance, and leading enterprise-level operational initiatives. Known for driving process improvement, developing leadership talent, and partnering with stakeholders to improve efficiency, accountability, and measurable outcomes. Seeking to transition hospital management expertise into a strategic, consultative business coaching role.

• Provide ongoing leadership development for 30 Shift Leads, facilitating monthly group coaching calls and individualized 1:1 sessions to drive performance, engagement, and leadership consistency.
• Coach leaders through performance challenges, goal setting, and accountability conversations to support sustainable growth and team effectiveness.
• Lead a practice-wide update to the para-professional scheduling system, streamlining workflows to reduce operational stress for Practice Managers and improve staffing efficiency.
• Spearheaded the launch of a new charting platform across four states, overseeing communication, training, and adoption to ensure consistent implementation and minimal disruption.
• Provided interim operational oversight for up to 25 hospitals during Field Director absences, ensuring continuity of leadership, metric achievement, and operational alignment.
• Partnered with hospital leaders to monitor performance indicators, address risks, and implement targeted improvement strategies.
• Collaborated cross-functionally to support enterprise initiatives, leadership alignment, and continuous operational improvement.
• Supported leadership development and operational performance across hospitals in multiple states
• Led enterprise-level initiatives impacting scheduling, documentation, and leadership capability
• Trusted leadership partner for interim oversight and high-level accountability discussions