Brittani Watkins
Pheba
Summary
Dynamic Assistant Manager at Dollar General with expertise in conflict mediation and inventory management. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in budget management and employee training, fostering a high-performing team environment. Committed to strategic planning and achieving business goals through effective problem-solving and operational compliance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar General
Woodland
03.2023 - 05.2024
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and managed budgets for travel, training, and team-building activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
Remote Customer Representative
Blue Shield
03.2020 - 03.2023
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Strengthened customer retention by offering discount options.
- Tracked call resolution times to ensure quality standards were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Responded to customer inquiries via phone, email and chat.
- Processed customer account changes with proprietary software.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
High School Diploma -
West Point HIgh
West Point , MS05-2006
Skills
- Conflict mediation
- Inventory management
- Budget management
- Employee training
- Strategic planning
- Team building
- Customer service
- Operational compliance
- Problem solving
- Time management
- Operations management
- Cost control
- Retail operations management
- Microsoft office expertise
- Scheduling and planning
- Verbal and written communication
- Multitasking and organization
- Employee scheduling
Timeline
Assistant Manager
Dollar General
03.2023 - 05.2024
Remote Customer Representative
Blue Shield
03.2020 - 03.2023
High School Diploma -
West Point HIgh