Brittany Alford
Byram
Summary
Highly-motivated, achieving, and service-focused professional member of management looking for a position as a General Manager or Assistant Manager. Bringing profound knowledge of management skills in order to bring new business to the company and retain customer's loyalty.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Marshalls(TJX Companies)
09.2023 - Current
- Work with a Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store location.
- Manage opening and closing procedures and recommend changes to enhance efficiency of daily activities.
- Develop creative plans to increase store sales.
- Coordinate and supervise loss prevention and operational programs.
- Ensure every customer has a positive shopping experience.
- Manage the daily activity of the sales floor, backroom, front end and cash office.
- Improve store layout and efficiency.
- Interview, hire, and train staff associates to comply with company policies and procedures.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
Key Carrier
Marshalls(TJX Companies)
10.2017 - 09.2023
- Role models exceptional customer service.
- Created an positive internal and external customer experience.
- Promoted an culture of honesty and integrity; maintains confidentiality.
- Acted as Manager on Duty in adherence with company policy and procedure.
- Ensured store team executes tasks and daily activities in accordance with store plan.
- Exercised discretion regarding customer service policies in order to satisfy customers.
- Maintained proper Associate coverage in service areas for an positive customer experience.
- Ensured Associates adhere to all operational procedures.
- Ensured opening/closing procedures are executed in accordance with company guidelines.
- Communicated accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates.
- Partnered with Management on Associate training needs to increase effectiveness.
Merchandise Coordinator
Marshalls(TJX Companies)
09.2017 - 09.2023
- Role models exceptional customer service.
- Created a positive internal and external customer experience.
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
- Maintained and upholds merchandising philosophy and follows established merchandising procedures and standards.
- Took an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods.
- Communicated accurately and effectively with management and associates when setting and addressing priorities; provides period progress updates.
- Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
- Provided and accepts ongoing recognition and constructive feedback.
- Partnered with Management on Associate training needs to increase effectiveness.
Customer Experience Coordinator
Customer Experience Coordinator
02.2017 - 09.2017
- Took an active role in training and mentoring associates on the front end principals using appropriate company resources and tools.
- Trained and coached associates on personalizing the customer experience while promoting loyalty programs.
- Assigned registers, supports and responds to POS coverage needs, and coordinates breaks for all associates.
- Addressed customer concerns and issues promptly, ensuring a positive customer experience.
- Ensured adherence to all labor laws, policies, and procedures.
- Promoted credit and loyalty programs during customer interactions.
- Supported and participated in store shrink reduction goals and programs.
- Promoted safety awareness and supported maintenance of a risk-free environment.
Cashier/Sale Associate
Marshalls(TJX Companies)
10.2016 - 02.2017
- Accurately rings customer purchases/returns and counted change back to customer according to established operating procedures.
- Promoted credit and loyalty programs during customer interactions.
- Maintained and upheld merchandising philosophy and follows established merchandising procedures and standards.
- Accurately processed and prepared merchandise for the sales floor following company procedures and standards.
- Initiated and participated in store recovery as needed throughout the day.
- Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
- Supported and participated in store shrink reduction goals and programs.
- Participated in safety awareness and maintenance of a risk-free environment
Sales Leader/Sales Lead Keyholder
The Children's Place
06.2014 - 05.2016
- Supported and participated in all company training and developmental initiatives.
- Provided fast, friendly, and accurate service at the cash wrap.
- Met and exceeded sale goals.
- Followed company standards do merchandise presentation, signage and display.
- Partnered with Store Manager to address an performance concerns with associates.
- Participated in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll.
- Processed payroll weekly.
- Supported the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives.
- Motivated and inspired the associates to build brand loyalty and create a positive store environment for both internal and external customers.
- Encouraged, and demonstrated exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
Merchandise Coordinator
TJ Maxx(TJX Companies)
10.2012 - 01.2014
- Role models exceptional customer service.
- Creates a positive internal and external customer experience.
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
- Maintained and upheld merchandising philosophy and follows established merchandising procedures and standards.
- Took an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods.
- Communicated accurately and effectively with management and associates when setting and addressing priorities; provides period progress updates.
- Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
- Provided and accepted ongoing recognition and constructive feedback.
- Partnered with Management on Associate training needs to increase effectiveness.
Merchandise Associate
TJ Maxx(TJX Companies)
10.2011 - 10.2012
- Supported and embodied a positive store culture through honesty, integrity, and respect.
- Accurate rings customer purchases/returns and counts change back to customer according to established operating procedures.
- Promoted credit and loyalty programs during customer interactions.
- Maintained and upheld merchandising philosophy and follows established merchandising procedures and standards.
- Accurate processed and prepared merchandise for the sales floor following company procedures and standards.
- Initiated and participated in store recovery as needed throughout the day.
- Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
- Provided and accepted ongoing recognition and constructive feedback
Education
Bachelor of Science - Business Administration(Fully Online)
Mississippi College
Clinton, MS12.2024
Associate of Applied Science - Business And Marketing Technology
Southwest Mississippi Community College
Summit, MS12.2017
High School Diploma -
South Pike Senior High School
Magnolia05.2008
Skills
- Business Development
- Decision-Making
- Flexible & Adaptable
- Computer Skills
- Time Management
- Multi-tasking Strength
- Merchandising
- Team Leadership
- Store operations
- Employee Scheduling
- Store maintenance
- Customer Service
- Cash Handling
- Training and mentoring
- Staff Training and Development
- Multitasking and Prioritizing
- Effective Communication
- Retail Operations
References
- LaMesha Nobles, Store Manager
Marshalls, Madison MS
(601) 967-6995, (601) 675-9282
- De'Lisha Lowery, Academic Coach
McComb School District
(601)248-9784
- Deanna Martin, College Professor
Southwest Community College
(601)276-3734
Timeline
Assistant Store Manager
Marshalls(TJX Companies)
09.2023 - Current
Key Carrier
Marshalls(TJX Companies)
10.2017 - 09.2023
Merchandise Coordinator
Marshalls(TJX Companies)
09.2017 - 09.2023
Customer Experience Coordinator
Customer Experience Coordinator
02.2017 - 09.2017
Cashier/Sale Associate
Marshalls(TJX Companies)
10.2016 - 02.2017
Sales Leader/Sales Lead Keyholder
The Children's Place
06.2014 - 05.2016
Merchandise Coordinator
TJ Maxx(TJX Companies)
10.2012 - 01.2014
Merchandise Associate
TJ Maxx(TJX Companies)
10.2011 - 10.2012
Bachelor of Science - Business Administration(Fully Online)
Mississippi College
Associate of Applied Science - Business And Marketing Technology
Southwest Mississippi Community College
High School Diploma -
South Pike Senior High School
Similar Profiles
Edgar TavaresEdgar Tavares
Merchandise Associate at Marshalls TJX CompaniesMerchandise Associate at Marshalls TJX Companies
Phylippa PickeringPhylippa Pickering
Cash Office Assistant at Marshalls TJX CompaniesCash Office Assistant at Marshalls TJX Companies
James KendiJames Kendi
Store Manager at Marshalls TJX CompaniesStore Manager at Marshalls TJX Companies