Brittany Brune
Picayune,MS
Summary
Dynamic Merchandise Inventory Leader at PetSmart with strong leadership competencies and expertise in inventory control. Achieved significant reductions in inventory shrinkage through effective loss prevention strategies. Proven ability to enhance customer satisfaction by delivering exceptional service and fostering trust, while optimizing logistics coordination and team productivity.
Overview
15
15
years of professional experience
Work History
Merchandise Inventory Leader
PetSmart
07.2020 - Current
- Collaborated with store management to develop promotional strategies that increased customer engagement and purchase frequency.
- Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
- Implemented an efficient system for receiving merchandise shipments, expediting processing times and availability on the sales floor.
- Ensured compliance with company policies regarding merchandise handling, storage conditions, safety protocols, and operational guidelines within the department.
- Reduced inventory shrinkage through diligent monitoring, loss prevention strategies, and staff training initiatives.
- Conducted employee training sessions on inventory procedures, enhancing overall competency in managing store merchandise levels.
- Optimized space utilization in storage facilities by implementing creative organizational solutions that maximized capacity without sacrificing ease of access or product preservation quality standards.
- Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering knowledgeable advice on product selection.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Customer Engagement Leader
Petsmart
06.2010 - 07.2020
- Provided information to customers by reviewing orders and educating about basic care and service of purchased product.
- Consistently met or exceeded sales targets by building strong rapport with clients through exceptional service delivery.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Monitored areas for security issues and safety hazards.
- Developed comprehensive pet care plans, taking into account individual preferences and requirements of each animal.
- Collaborated with veterinary professionals to provide top-notch medical care for pets under our supervision.
- Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Covington High School
Covington, LA05-2009
Skills
- Logistics Coordination
- Teamwork and collaboration
- Customer Support Expertise
- Certified Forklift Operator
- Inventory Control
- Critical Thinking Skills
- Cash Management
- Planogram Implementation
- Implementing Pricing/signage
- Proficient in Computer Applications
- Skilled in Animal Interaction
- Strong Leadership Competencies
Timeline
Merchandise Inventory Leader
PetSmart
07.2020 - Current
Customer Engagement Leader
Petsmart
06.2010 - 07.2020
High School Diploma -
Covington High School
Similar Profiles
Katherine CarlsonKatherine Carlson
Customer Engagement Manager at PetsmartCustomer Engagement Manager at Petsmart
Madison DormanMadison Dorman
Pet Care Specialist at PetsmartPet Care Specialist at Petsmart
Erica LindseyErica Lindsey
Assistant Store Manager at PetSmartAssistant Store Manager at PetSmart