Brittany Gamble
Sandy Hook,MS
Summary
With a proven track record at Maximus Federal Services, I excel in customer service and active listening, enhancing client satisfaction and loyalty. My critical thinking and data entry skills have significantly improved operational efficiency, contributing to a noticeable increase in repeat business. I'm recognized for developing effective solutions and fostering strong customer relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
09.2018 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Secretary's Assistant
Pride and Hope
01.2013 - 06.2015
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Pca
Pride and Hope
01.2013 - 06.2015
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Cashier
Family Dollar
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Bachelor Of Business Administration And Management - Hospitality Administration And Management
Sullivan University
Louisville, KYHigh School Diploma -
Dexter Attendance Center
Tylertown, MS05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer satisfaction measurement
- Client relations
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
Timeline
Cashier
Family Dollar
05.2024 - 08.2024
Customer Service Representative
Maximus Federal Services
09.2018 - 01.2022
Secretary's Assistant
Pride and Hope
01.2013 - 06.2015
Pca
Pride and Hope
01.2013 - 06.2015
Bachelor Of Business Administration And Management - Hospitality Administration And Management
Sullivan University
High School Diploma -
Dexter Attendance Center
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