Brittany Hardin
Pontotoc
Summary
Clinical Coordinator at Golden Years Geriatrics with expertise in patient appointment management and records oversight. Proven track record of enhancing clinical workflows and achieving high customer satisfaction through effective communication and problem-solving. Skilled in employee training and ensuring HIPAA compliance, fostering a compassionate environment for optimal patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Golden Years Geriatrics
Tupelo
09.2024 - Current
- Coordinated patient scheduling to optimize clinical workflow and improve patient care.
- Communicated with patients with compassion while keeping medical information private.
- Facilitated communication between patients, families, and healthcare professionals.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Maintained records management system to process personnel information and produce reports.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
- Explained policies, procedures and services to patients.
- Maintained detailed records of patient progress and outcomes.
- Recruited, hired and trained new medical and facility staff.
- Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
- Interviewed applicants and made recommendations for new hires.
- Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.
- Coordinated patient referrals to appropriate medical facilities and practitioners.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Reviewed medical charts prior to discharge in order to detect any potential problems or inaccuracies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Research Assistant
Methodist Senior Service's
Tupelo
10.2023 - 09.2024
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
- Maintained accurate records of incidents that occurred in the residence hall.
- Served as positive role model for diverse group of individuals.
- Completed routine rounds, checking with residents to meet care needs.
- Responded to emergency situations within the residence hall.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Transported residents to activities and meals.
- Created a welcoming and inclusive environment for all residents, celebrating diversity and promoting equity.
- Developed positive relationships with all members of the residence hall community.
- Responded and assisted with diverse needs of residents on wing.
- Welcomed new residents and assisted with community adjustment.
- Conducted regular rounds to keep residents and areas safe and secure.
- Developed and deepened relationships with residents and fellow staff.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Responded to resident inquiries and concerns in a timely and empathetic manner.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Monitored assigned areas for cleanliness and security purposes.
- Improved patient outlook and daily living through compassionate care.
- Participated in regular staff meetings with Resident Director.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Resident Assistant
Church Street Manor
Ecru
04.2023 - 10.2023
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Improved patient outlook and daily living through compassionate care.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Laundered clothing and bedding to prevent infection.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with maintaining good personal hygiene.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Patient Care Attendant
Morrison Family Services
Tupelo
01.2022 - 04.2022
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed and reported changes in patient's physical or mental condition to supervisor.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained cleanliness in all areas of the facility .
- Set up medical equipment used in treatment procedures .
- Assisted with patient transfers and mobility, including use of wheelchairs and lifts.
- Helped with daily living activities such as bathing, dressing, grooming and toileting.
- Provided emotional support to patients dealing with difficult diagnosis or treatments .
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Performed light housekeeping tasks such as changing linens, tidying rooms and restocking shelves with medical supplies.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with ambulation using walkers or canes when necessary .
- Built strong and trusting rapport with clients and loved ones.
- Supported bathing, dressing and personal care needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Gateway Christian Schools
Memphis, TN01-2017
Skills
- Patient scheduling
- Records management
- HIPAA compliance
- Employee training
- Customer service
- Clinical workflow
- Time management
- Problem solving
- Train employees
- Appointment scheduling
- Work delegation
- Vendor relations
- Problem-solving
- Reliability
- Handling complaints
- Patient care
- Patient mobility
- Record keeping
- Multitasking Abilities
- Teamwork
- Certified in CPR/AED
- Medical terminology
Certification
- CPR certified
Timeline
Clinical Coordinator
Golden Years Geriatrics
09.2024 - Current
Research Assistant
Methodist Senior Service's
10.2023 - 09.2024
Resident Assistant
Church Street Manor
04.2023 - 10.2023
Patient Care Attendant
Morrison Family Services
01.2022 - 04.2022
High School Diploma -
Gateway Christian Schools
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