Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Jones

713 Spruce Street

Summary

Dynamic professional with extensive experience at Walmart, excelling in customer service and operations management. Proven track record in enhancing team productivity and satisfaction through effective training and mentoring. Skilled in cash handling and workflow management, consistently delivering high-quality service and resolving issues promptly to improve customer experiences.

Overview

7
7
years of professional experience

Work History

Front End Supervisor

Walmart
04.2025 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.

Online Fulfillment Manager

Walmart
10.2020 - 04.2025
  • Designed and implemented digital, web and social strategies to align with client business goals.
  • Worked cross-functionally with various departments on projects.
  • Managed, coached, and developed direct reports.
  • Analyzed and reported digital campaign performance with focus on program optimization.
  • Delivered excellent customer service by resolving complaints quickly or escalating complex issues when necessary.
  • Monitored employee performance closely, providing constructive feedback on specific tasks regularly while offering opportunities for professional development.
  • Enhanced order accuracy by implementing efficient picking and packing procedures.
  • Oversaw quality control measures, identifying areas for improvement and taking appropriate action to maintain high standards of product integrity throughout the fulfillment process.
  • Managed daily operations, allocating resources efficiently to meet order demand while minimizing operational costs.
  • Coordinated with customer service representatives to resolve any issues related to order fulfillment promptly and effectively.
  • Developed comprehensive performance metrics that enabled ongoing monitoring of departmental progress toward key objectives over time.
  • Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
  • Reviewed order terms and conditions with customers to comply with company policy.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Developed and implemented strategies to improve team productivity and efficiency.

Paper Good and Chemical Manager

Walmart
11.2018 - 10.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Columbus High School
Columbus,MS
05.2007

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Time management
  • Staff management
  • Staff supervision
  • Cash handling
  • Team supervision
  • Training and mentoring
  • Operations

Timeline

Front End Supervisor

Walmart
04.2025 - Current

Online Fulfillment Manager

Walmart
10.2020 - 04.2025

Paper Good and Chemical Manager

Walmart
11.2018 - 10.2020

Columbus High School

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Brittany Jones