Brittany Naylor
Hattiesburg
Summary
Dynamic customer service professional with extensive experience at Maximus Federal Services, excelling in issue resolution and customer support. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in CRM software and appointment scheduling, fostering strong relationships that drive repeat business.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
Hattiesburg
01.2022 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guided customers through services offered.
- Handled escalated calls and ensured timely follow-up on complex issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Unit Secretary
Forrest General Hospital
Hattiesburg
02.2016 - 01.2022
- Managed patient scheduling and appointment coordination for multiple departments.
- Assisted healthcare professionals with administrative tasks and documentation management.
- Maintained accurate medical records using electronic health record systems.
- Facilitated communication between patients, families, and medical staff.
- Organized and prioritized incoming information for efficient workflow processing.
- Supported patient admissions and discharge procedures effectively.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Ensured compliance with hospital policies and confidentiality regulations consistently.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
Customer Service Representative
General Dynamics
Hattiesburg
09.2015 - 02.2016
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to enhance customer satisfaction strategies.
- Provided product information and guided customers through services offered.
- Handled escalated calls and ensured timely follow-up on complex issues.
- Documented customer interactions to maintain accurate records for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Cashier
Roses Department Store
Hattiesburg
06.2010 - 06.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cash register accuracy through diligent cash handling practices.
- Assisted customers with product selections and recommendations on a daily basis.
- Collaborated with team members to ensure a smooth operational flow during peak hours.
- Trained new staff on cashier procedures and customer service standards.
- Managed inventory levels by restocking merchandise as needed throughout shifts.
- Ensured cleanliness and organization of the checkout area for optimal customer experience.
- Greeted customers and provided friendly customer service.
Education
Associate of Arts -
Jones County Junior College
Ellisville, MS05-2012
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05-2010
Skills
- Customer support
- Issue resolution
- Product knowledge
- CRM software
- Documentation management
- Appointment scheduling
Timeline
Customer Service Representative
Maximus Federal Services
01.2022 - Current
Unit Secretary
Forrest General Hospital
02.2016 - 01.2022
Customer Service Representative
General Dynamics
09.2015 - 02.2016
Customer Service Cashier
Roses Department Store
06.2010 - 06.2012
Associate of Arts -
Jones County Junior College
High School Diploma -
Hattiesburg High School