Brittany Watkins
Jackson
Summary
Motivated and compassionate professional with extensive experience in customer service and a strong interest in supporting communication and learning development in children. Skilled in building positive relationships with clients, families, and team members while providing attentive, patient, and solution-focused support. Currently transitioning into a role that supports communication, learning, and development, bringing strong communication skills, adaptability, and a commitment to helping individuals grow academically, socially, and developmentally. Dedicated to creating supportive, inclusive environments that encourage learning and success.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
MS Action for Progress
Jackson, MS
02.2024 - Current
- Responsible for monitoring Head Start centers to ensure compliance with federal regulations, program performance standards, and agency policies. Conducts site visits, reviews records and documentation, and observes classroom and program activities. Identifies areas of improvement and provides feedback to support program quality. Works with center staff and leadership to ensure services for children and families are delivered effectively and meet required standards.
- Coordinated communication between departments to facilitate project completion and improve workflow efficiency.
- Managed office supplies inventory, ensuring availability while minimizing costs through effective procurement strategies.
- Assisted in the preparation of reports and presentations, enhancing clarity and accuracy of information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative
MS Department Of Wildlife and Fisheries
Jackson, MS
01.2022 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Managed complex customer accounts, ensuring accurate information and timely resolution of issues.
Customer Service Representative
Liberty Mutual
Jackson, MS
06.2021 - 01.2022
- Answering incoming calls for insurance claims
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Check status of claim
- Signup customers for an insurance policy
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Process payments for premiums.
Shift Leader
Walgreens
Jackson, MS
08.2016 - 05.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Educated customers about offerings, promotions and pricing to boost sales.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Cashier
Lowes
Madison , MS
09.2018 - 09.2019
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Customer Service Representative
Xerox
Jackson, MS
05.2015 - 05.2016
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Explained benefits, features and recommendations to maximize client retention.
- Refill prescription medication for Medicare part D customers
Education
Bachelor of Arts - Communicative Disorders
Jackson State University
Jackson, MS05-2020
Associate of Arts - Early Childhood Education
Hinds Community College
Raymond, MS12-2016
Skills
- Project management abilities
- Inbound and Outbound Calling
- Clerical support
- High-energy attitude
- Self-motivation and initiative
- Adaptive team player
- Problem-solving abilities
- Technologically savvy
Timeline
Administrative Assistant
MS Action for Progress
02.2024 - Current
Customer Service Representative
MS Department Of Wildlife and Fisheries
01.2022 - 01.2024
Customer Service Representative
Liberty Mutual
06.2021 - 01.2022
Cashier
Lowes
09.2018 - 09.2019
Shift Leader
Walgreens
08.2016 - 05.2021
Customer Service Representative
Xerox
05.2015 - 05.2016
Associate of Arts - Early Childhood Education
Hinds Community College
Bachelor of Arts - Communicative Disorders
Jackson State University