Brittany Cuevas
Gulfport
Summary
Dynamic professional with a proven track record at Coast Heart Institute, excelling in document management and customer satisfaction. Skilled in policy enforcement and Salesforce, I effectively streamlined office operations and enhanced team productivity. My strong multitasking abilities and commitment to fostering a positive workplace culture drive successful outcomes in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Office Representative
Coast Heart Institute
03.2022 - Current
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Streamlined office operations by implementing efficient document management and filing systems.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Promoted a positive workplace culture through active participation in team-building activities and events.
Waitress
Texas Raodhouse
06.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Multi-Skilled Technician
Memorial Hospital of Gulfport
04.2021 - 03.2022
- Coordinated logistics for large-scale installations involving multiple technicians ensuring a smooth workflow without delays or complications.
- Analyzed trends in service requests to identify opportunities for process improvements or additional training requirements for technicians.
- Streamlined workflow processes by creating detailed checklists for each task, reducing errors and increasing productivity levels among technicians.
- Managed a team of junior technicians, providing guidance, mentorship, and hands-on assistance as necessary for skill development.
Education
No Degree - Respiratory Therapy
Mississippi Gulf Coast Community College
Gulfport, MS12-2027
Certificate - Emergency Medical Technician
Mississippi Gulf Coast Community College
Gulfport, MS12-2022
Skills
- Policy enforcement
- Salesforce proficiency
- Document management
- Records maintenance
Accomplishments
Achieved certification through MGCCC-Harrison County for EMT school.
I shadowed a triple bypass with Dr. Suroweic.
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Languages
English
Native or Bilingual
Timeline
Business Office Representative
Coast Heart Institute
03.2022 - Current
Multi-Skilled Technician
Memorial Hospital of Gulfport
04.2021 - 03.2022
Waitress
Texas Raodhouse
06.2020 - Current
No Degree - Respiratory Therapy
Mississippi Gulf Coast Community College
Certificate - Emergency Medical Technician
Mississippi Gulf Coast Community College
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