Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Latham

Columbus

Summary

Compassionate PCA with extensive experience at Southern Hearts Home Agency, skilled in personal hygiene assistance and behavioral management. Enhanced patient comfort and independence through attentive care and effective de-escalation techniques. Committed to promoting wellbeing and safety, ensuring a clean environment for optimal health outcomes.

Overview

7
7
years of professional experience

Work History

PCA

Southern Hearts Home Agency
09.2022 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.

Customer Service Representative

Valor Global
02.2020 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

PCA

Trinity Health Care Center
03.2018 - 01.2019
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.

Education

Columbus Greater Learning Center
Columbus, MS
05-2012

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Daily living assistance
  • Medication reminders

Timeline

PCA

Southern Hearts Home Agency
09.2022 - Current

Customer Service Representative

Valor Global
02.2020 - 07.2023

PCA

Trinity Health Care Center
03.2018 - 01.2019

Columbus Greater Learning Center

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