BRITTNEY LATTIMORE
Pattison
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Dealer
Riverwalk Casino
Vicksburg
10.2025 - 01.2026
- Dealt cards for various table games, ensuring compliance with gaming regulations.
- Managed player interactions, providing exceptional customer service and support.
- Monitored game progress, maintaining accurate records of bets and payouts.
- Participated in staff meetings regularly in order to discuss goals set forth by management team.
- Enforced house rules, addressing any disputes or concerns promptly and professionally.
- Collaborated with team members to ensure smooth operation of gaming tables.
Shift leader
Taco bell
Kennesaw
06.2024 - 08.2025
- Led team at Taco Bell, boosting efficiency by20% through streamlined shift operations
- Championed a positive work environment as Shift Leader, significantly increasing team morale and performance
- Oversaw inventory and scheduling, reducing waste and optimizing staff allocation at Taco Bell
- Mentored new staff, ensuring rapid acclimatization and adherence to Taco Bell's service standards
- Maintained compliance with health and safety regulations, ensuring a safe dining environment
- Elevated customer satisfaction by implementing efficient order handling procedures
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels and restocked supplies to maintain operational flow.
Store Associate
Racetrac
Roswell
01.2022 - 12.2023
- Supervised shift operations, ensuring team efficiency and customer satisfaction, leading to increased sales
- Trained and mentored new employees, fostering a collaborative environment and reducing turnover
- Managed inventory control, minimizing waste and optimizing stock levels for better resource allocation
- Boosted shift efficiency by optimizing team workflows and enhancing customer interactions
- Implemented precise inventory tracking that improved resource use and reduced excess costs
- Enhanced team morale and performance through effective mentoring and strong leadership
- Analyzed sales data to steer operational changes that elevated customer satisfaction and revenue
- Streamlined shift scheduling, reducing labor costs and improving team productivity.
- Managed cash register operations to ensure accurate transactions and excellent customer service.
- Conducted regular inventory counts to maintain accurate stock levels and minimize discrepancies.
Lockbox specialist
Bank of America
Atlanta
05.2021 - 12.2021
- Processed high-volume transactions daily, ensuring accuracy and compliance with banking regulations
- Ensured transaction integrity by meticulous verification, aligning with banking standards
- Analyzed transactional workflows to identify and rectify discrepancies promptly
- Supported team objectives by providing accurate transaction processing under tight deadlines
- Pioneered innovative checking procedures that minimized errors and maintained regulatory compliance
- Streamlined lockbox operations, enhancing processing speed and accuracy
- Mentored new hires in navigating complex banking platforms
- Reduced error rates in payment processing with thorough attention to detail and strict adherence to company policies.
- Ensured accurate and timely payments for clients by diligently verifying payment information and updating financial records.
- Managed high volumes of incoming mail containing payments, efficiently sorting and routing mail items for prompt processing.
- Consistently met or exceeded individual performance metrics, contributing to the overall success of the lockbox department.
- Safeguarded sensitive client data through diligent adherence to security protocols and data protection measures.
- Performed regular audits on processed payments, identifying discrepancies or errors for immediate correction or escalation as needed.
- Demonstrated flexibility in adapting to fluctuating volumes or shifting priorities, maintaining high levels of productivity and quality under varying workloads.
Receptionist
Premiere insurance
Atlanta
03.2019 - 03.2020
- Eager to learn and apply new skills, consistently meets deadlines
- Managed front desk operations, enhancing customer satisfaction by20%
- Streamlined appointment scheduling, reducing wait times and improving efficiency
- Thrived in a fast-paced environment, eagerly taking on new challenges to improve services
- Provided ongoing support to colleagues, fostering a collaborative team environment
- Boosted team productivity through proactive support and problem-solving
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Scheduled office meetings and client appointments for staff teams.
Education
Associate Of Business Administration -
Bryant And Stratton College
Getzville, NYSkills
- Microsoft
- SAP software
- Microsoft outlook
- Microsoft excel
- Card dealing
- Game monitoring
- Customer service
- Cash handling
- Chip handling
- Quick thinking
- Team player mentality
- Customer interaction
- Time management
- Multi-tasking
- Team leadership
- Communication skills
Timeline
Dealer
Riverwalk Casino
10.2025 - 01.2026
Shift leader
Taco bell
06.2024 - 08.2025
Store Associate
Racetrac
01.2022 - 12.2023
Lockbox specialist
Bank of America
05.2021 - 12.2021
Receptionist
Premiere insurance
03.2019 - 03.2020
Associate Of Business Administration -
Bryant And Stratton College