Summary
Overview
Work History
Timeline
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Vicky Swift

Olive Branch

Summary

Head Teller with a background in delivering outstanding customer service, managing teller operations, and contributing to branch sales goals. Known for leadership skills and the ability to mentor junior team members. In previous roles, I improved operational efficiency and developed new processes to enhance customer satisfaction. Adept at risk management, maintaining accuracy in transactions, and driving financial services success.

Overview

20
20
years of professional experience

Work History

Head Teller

BankFirst
Hernando
06.2010 - Current
  • Verified amounts and integrity of every check or funds transfer.
  • Identified customer needs and provided appropriate banking services.
  • Managed day-to-day operations of the teller line including scheduling staff members.
  • Assisted in training new tellers on operational procedures, policies, and regulations.
  • Assisted customers in setting up online banking accounts for secure access to their funds.
  • Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
  • Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.

Account Manager

Desoto Paint & Design LLC, Olive Branch, MS
Olive Branch
05.2005 - 06.2010
  • Assisted with monthly reconciliation of accounts receivable ledgers.
  • Maintained records of accounts receivable and payable transactions.
  • Processed loan payments and reconciled accounts receivable records.
  • Reconciled accounts receivable balances against customer payment histories.
  • Processed payments and reconciled accounts receivable records.
  • Reconciled bank statements monthly against accounts receivable records.

Timeline

Head Teller

BankFirst
06.2010 - Current

Account Manager

Desoto Paint & Design LLC, Olive Branch, MS
05.2005 - 06.2010

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Vicky Swift