Brittney Thomas
Hattiesburg
Summary
Dedicated and results-oriented Customer Service Representative with extensive experience in handling customer inquiries, resolving issues, and delivering exceptional service. Proficient in managing claims processes, demonstrating expertise in claims investigation, documentation, and resolution. Adept at fostering positive relationships with clients and colleagues while ensuring adherence to company policies and industry regulations. Excels in fast-paced environments with a focus on efficiency, accuracy, and customer satisfaction
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
Maritz Inc
Remote
08.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and processed transactions accurately.
- Documented customer interactions in the company database.
- Collaborated with team members to enhance service quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Risk Insurance Advisor
Quest Diagnostics
Remote
03.2023 - 08.2025
- Conducted comprehensive risk insurance interviews with applicants remotely for Quest Diagnostics, gathering detailed information regarding medical histories, lifestyle factors, and insurance coverage to assess risk levels accurately.
- Utilized effective communication skills to establish rapport with applicants and elicit relevant information necessary for evaluating insurance applications, ensuring a thorough understanding of each individual's unique circumstances and risk factors.
- Demonstrated proficiency in navigating insurance databases and software systems to input and analyze interview data, maintaining accuracy and compliance with industry standards and company protocols.
- Evaluated applicant responses and medical records to identify potential discrepancies or red flags, conducting follow-up inquiries and verifications as needed to ensure the integrity and validity of insurance applications.
- Adhered to strict confidentiality and privacy guidelines, including HIPAA regulations, to safeguard sensitive applicant information and maintain compliance with legal and ethical standards throughout the interview and assessment process.
Claims Processor
Networks Connect
Remote
06.2021 - 03.2023
- Efficiently processed and adjudicated claims remotely for Networks Connect, ensuring accuracy and timeliness in reviewing medical documentation, billing codes, and insurance information.
- Utilized remote access systems and software to navigate claim databases and electronic health records, maintaining productivity and quality standards while working independently from a remote location.
- Demonstrated proficiency in identifying discrepancies and inconsistencies in claims documentation, conducting thorough investigations and follow-ups to resolve issues and prevent payment delays or denials.
- Collaborated with healthcare providers, insurers, and clients to clarify claim details, obtain missing information, and address inquiries, fostering positive relationships and facilitating prompt claim resolution.
- Adhered to industry regulations and company policies, including HIPAA guidelines, to protect the confidentiality and security of sensitive patient information during the claims processing and adjudication process.
General Dynamics
Customer Service Represenative
Remote
02.2019 - 06.2021
- Provided exceptional customer service as a CSR at General Dynamics call center, specializing in Medicaid inquiries and navigating complex HIPAA regulations to ensure confidentiality and compliance.
- Demonstrated in-depth knowledge of HIPAA laws and regulations, effectively applying them in daily interactions with clients to safeguard sensitive medical information and maintain privacy standards.
- Assisted clients with Medicaid enrollment, eligibility verification, and claims processing, utilizing a comprehensive understanding of Medicaid policies and procedures to expedite resolution of inquiries and concerns.
- Adhered to strict HIPAA guidelines while handling confidential client information, including medical records, ensuring compliance with privacy regulations and mitigating potential risks of data breaches or unauthorized disclosures.
- Collaborated with healthcare providers and insurance agencies to facilitate seamless communication and resolution of Medicaid-related issues, demonstrating a strong commitment to customer satisfaction and regulatory compliance.
- Participated in ongoing training and development sessions to stay updated on changes to Medicaid policies, HIPAA regulations, and best practices in customer service, enhancing proficiency and effectiveness in assisting clients with diverse needs and backgrounds.
Savilinx
Customer Service Represenative
Remote
12.2015 - 02.2019
- Spearheaded financial aid assistance efforts, providing expert guidance to students on navigating FAFSA applications, scholarship opportunities, and loan disbursement procedures.
- Demonstrated exceptional customer service skills as a frontline representative, resolving student inquiries promptly and accurately via phone, email, and online platforms.
- Managed a high-volume of student interactions, maintaining a courteous and professional demeanor while addressing a wide range of financial aid-related concerns and inquiries.
- Leveraged effective communication skills to connect with students from diverse backgrounds, establishing trust and rapport to facilitate meaningful conversations and problem-solving.
- Played a key role in process improvement initiatives, offering valuable insights and suggestions to streamline workflows and enhance the overall student experience with financial aid services.
Education
Associate in Business Administration -
Strayer University
03.2025 - 03.2026
High School Diploma -
American High School
Skills
- Claims Management
- Portfolio Management
- Microsoft Excel
- Data Interpretation
- Customer Service Management
- Customer service understanding
- Inbound Customer Service
- Call Management
- Data Entry
- CRM Software
- Technical Support
- Tactful and diplomatic
Timeline
Customer Service Representative
Maritz Inc
08.2025 - Current
Associate in Business Administration -
Strayer University
03.2025 - 03.2026
Risk Insurance Advisor
Quest Diagnostics
03.2023 - 08.2025
Claims Processor
Networks Connect
06.2021 - 03.2023
General Dynamics
Customer Service Represenative
02.2019 - 06.2021
Savilinx
Customer Service Represenative
12.2015 - 02.2019
High School Diploma -
American High School