Briuna Lewis
Hattiesburg,MS
Summary
Dynamic professional with extensive experience in staff management and employee training at Guinn Enterprises. Proven ability to enhance customer satisfaction and maintain workplace safety. Skilled in cash handling and adept at resolving conflicts with empathy, ensuring high-quality service delivery and fostering a productive work environment.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Allied Universal
12.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Respond to alarm calls, alarm panels
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Manager
Guinn Enterprises
10.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Security Guard
Secure America
01.2019 - 03.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Customer Service Representative
Maximus Federal
06.2013 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Arts - Criminal Justice
Pearl River Community College
Hattiesburg, MS05-2015
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- alarm panels
- Customer-oriented
- Training and mentoring
- Staff motivation
- Staff development
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
Timeline
Shift Supervisor
Allied Universal
12.2024 - Current
Security Guard
Secure America
01.2019 - 03.2022
Manager
Guinn Enterprises
10.2014 - Current
Customer Service Representative
Maximus Federal
06.2013 - 05.2018
Associate of Arts - Criminal Justice
Pearl River Community College
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