Brooklyn Roberts
New Albany
Summary
Dynamic office manager with a strong commitment to exceptional customer service, scheduling efficiency, and effective document management. Proven ability to streamline operations and enhance workflow in a clinical environment.
Overview
22
22
years of professional experience
Work History
Office Manager
Baptist Memorial Hospital
New Albany
06.2022 - Current
- Coordinated office operations to enhance workflow efficiency and support clinical staff.
- Managed scheduling for patient appointments, ensuring optimal resource allocation and minimal wait times.
- Implemented electronic filing systems, improving document retrieval speed and reducing physical storage needs.
- Trained new administrative staff on hospital policies and procedures, fostering a knowledgeable team environment.
- Oversaw inventory management of office supplies, ensuring availability while minimizing wasteful expenditures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw front office operations, ensuring seamless guest experiences and efficient service delivery.
- Managed scheduling and allocation of staff to optimize workflow and enhance productivity.
- Developed standard operating procedures to improve front desk efficiency and consistency in service.
Certified Pharmacy Technician
Walgreens
New Albany, MS
05.2004 - 06.2022
- Managed medication inventory and ensured accurate stock levels to prevent shortages.
- Assisted pharmacists in preparing and dispensing medications efficiently and accurately.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Implemented process improvements to enhance workflow efficiency within the pharmacy department.
- Maintained patient records in compliance with HIPAA regulations, ensuring data integrity and confidentiality.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes through medication management.
- Conducted regular audits of prescription accuracy, contributing to enhanced quality assurance practices.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Education
High School Diploma -
South Pontotoc
Pontotoc, MSSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document management
- Scheduling
- Scheduling coordination
Timeline
Office Manager
Baptist Memorial Hospital
06.2022 - Current
Certified Pharmacy Technician
Walgreens
05.2004 - 06.2022
High School Diploma -
South Pontotoc