Brooklyn Thames
Louin,Ms
Summary
Dedicated to maximizing satisfaction with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Social skills and listening skills are optimal. Highly capable of handling many different job tasks.
Overview
11
11
years of professional experience
Work History
Cosmetologist
The Glossary
11.2022 - Current
- Assisted in training new staff on salon protocols and service techniques to improve team performance.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Cosmetologist
Rustic Rootz
01.2021 - 07.2022
- Developed strong client relationships through exceptional service and follow-up communications.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Cashier Supervisor
Piggly Wiggly Supermarket
08.2019 - 12.2020
- Handled cash register operations, including balancing drawers and resolving discrepancies.
- Provided exceptional customer service.
- Trained new cashiers on register procedures and customer service standards, fostering team cohesion.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Family Dollar
05.2018 - 02.2019
- Handled cash register operations, including balancing drawers and resolving discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to restock merchandise, optimizing inventory levels on the sales floor.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Summer Camp Leader
Teaam Autism
06.2014 - 07.2017
- Led daily activities to engage campers and foster teamwork.
- Assisted in planning and organizing recreational events for diverse age groups.
- Coordinated safety protocols and ensured compliance during all camp activities.
- Facilitated communication between campers, parents, and staff to enhance experience.
- Monitored camper behavior to promote a positive and inclusive environment.
- Led groups of children safely through variety of camp activities.
Education
Cosmetology License -
Mississippi College of Beauty Culture
Laurel, MS01.2021
Skills
- Social skills
- Friendly and clear communication
- Active listening
- Customer consultation
- Scheduling appointments
- Computer skills
Timeline
Cosmetologist
The Glossary
11.2022 - Current
Cosmetologist
Rustic Rootz
01.2021 - 07.2022
Cashier Supervisor
Piggly Wiggly Supermarket
08.2019 - 12.2020
Cashier
Family Dollar
05.2018 - 02.2019
Summer Camp Leader
Teaam Autism
06.2014 - 07.2017
Cosmetology License -
Mississippi College of Beauty Culture