BRYAN CUMMINS
Pearl
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the company!
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Shift Supervisor, Rx
CVS
03.2023 - 03.2024
- Held team members accountable during shift by effectively coaching to improve performance
- Complied with company standards and policies, setting example for team members
- Managed store closing and opening procedures to ensure safety and security
- Managed scheduling, payroll, inventory control, customer service, and other operational tasks
- Maintained records of daily transactions and weekly sales reports
- Assisted customers with inquiries, orders and complaints in a timely manner
Front End Supervisor
The Home Depot
10.2022 - 03.2023
- Kept checkout areas clean and organized by delegating tasks to team members
- Coached and mentored team members to ensure proper performance and customer relations skills
- Planned, organized, and controlled operations of front-end area
- Trained and mentored team members to achieve front-end operational goals
- Resolved customer inquiries and complaints in a timely and professional manner
- Received payment by cash, credit cards, or automatic debits
- Greeted customers entering store, responding promptly to needs
- Assisted in overseeing accurate and efficient operation of cash registers
Shift Supervisor
Walgreens
10.2021 - 10.2022
- Coached and mentored new employees on company policies and procedures
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
Pharmacy Technician
Walgreens
01.2020 - 10.2021
- Held team members accountable during shift by effectively coaching to improve performance
- Managed store closing and opening procedures to ensure safety and security
- Complied with company standards and policies, setting example for team members
- Analyzed financial statements regularly to detect discrepancies or mismanagement issues
- Assisted customers with inquiries, orders and complaints in a timely manner
- Maintained records of daily transactions and weekly sales reports
Customer Service Associate
Walgreens
01.2017 - 01.2020
- Maintained patient confidentiality when handling records and sensitive data
- Complied with state regulations to maintain safe, clean pharmacy
- Verified dosages and measured medications for prescriptions
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TN05.2017
Skills
- Cash Counting
- Money Handling
- Reconciling Cash Drawers
- Administrative Duties
- Store Opening and Closing
- Bank Deposit Preparation
- Confidentiality and HIPAA
- Insurance billing
- Patient confidentiality
- Insurance verification
Timeline
Pharmacy Technician
CVS Pharmacy
03.2024 - Current
Shift Supervisor, Rx
CVS
03.2023 - 03.2024
Front End Supervisor
The Home Depot
10.2022 - 03.2023
Shift Supervisor
Walgreens
10.2021 - 10.2022
Pharmacy Technician
Walgreens
01.2020 - 10.2021
Customer Service Associate
Walgreens
01.2017 - 01.2020
High School Diploma -
Mount Pleasant High School
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