Bryan Graves
Guntown
Summary
Professional with strong background in network engineering, bringing practical experience and ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven with keen understanding of network protocols, troubleshooting, and infrastructure design.
Overview
9
9
years of professional experience
Work History
Sales Engineer
MaxxSouth Broadband
11.2022 - Current
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
Telephony Specialist
MaxxSouth Broadband
04.2018 - Current
- Work directly with technicians to install and troubleshoot business and residential customer phone services
- Work with outside vendors to implement and maintain new phone equipment for residential and business customers
- Maintain daily reports
Technical Support Specialist
MaxxSouth Broadband
05.2016 - 04.2018
- Assist customers with technical issues concerning cable, Internet and phone services along with devices used to use services
- Ensuring completion of department projects and meeting department goals
- Assists supervisor with auditing active services
Education
Bachelor’s Degree - Computer Engineering Technology, Electrical Engineering Technology
University of Southern Mississippi
05.2014
Skills
- Relationship building
- Customer support
- Team collaboration
- Sales team support
- Product demonstration
- Technical consulting
- Technical troubleshooting
- Project specifications
- Organization skills
- Field consulting
- Network Troubleshooting Abilities
Timeline
Sales Engineer
MaxxSouth Broadband
11.2022 - Current
Telephony Specialist
MaxxSouth Broadband
04.2018 - Current
Technical Support Specialist
MaxxSouth Broadband
05.2016 - 04.2018
Bachelor’s Degree - Computer Engineering Technology, Electrical Engineering Technology
University of Southern Mississippi
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