Bryan Maddox
Madison
Summary
Proven leader and efficient team player, adept in meat slicing and customer service, with a track record of enhancing customer satisfaction and streamlining operations at The Fresh Market. Demonstrated ability to motivate teams and improve inventory management, contributing to a positive work environment and repeat business. Skilled in cash handling and maintaining high standards of food safety, consistently achieving results beyond expectations. Well-organized Walmart skilled at providing customers with accurate and quick service. Offering three years of experience in customer service.
Overview
5
5
years of professional experience
Work History
CMS-Deli Team Member
The Fresh Market
04.2024 - Current
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
- Improved inventory management by conducting regular stock checks and promptly reporting any discrepancies.
- Streamlined order processing by effectively utilizing point-of-sale systems for accurate billing and record-keeping purposes.
- Collaborated with team members to develop new menu offerings, resulting in increased customer interest and repeat business.
- Prepared custom sandwich orders according to customer specifications, ensuring consistency in quality and presentation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted customers in making informed decisions, recommending appropriate products based on their preferences and dietary needs.
- Ensured product freshness through proper rotation practices, minimizing waste due to spoilage.
- Worked closely with management to address any customer concerns or complaints, resolving issues promptly and professionally while maintaining a focus on overall customer satisfaction.
Assistant Manager
Walmart
06.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Walmart
12.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Grocery Stocker
Sunflower
05.2019 - 09.2019
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Education
Oak Grove High School
Hattiesburg, MS05.2023
Skills
- Meat slicing expertise
- Food safety knowledge
- Cash handling proficiency
- Reliability and punctuality
- Strong Work Ethic
- Honesty and Integrity
- Heavy Lifting
- Cash Handling
- Safe Food Handling
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Cleaning and sanitizing
- Workplace Safety
- Physical Stamina
Timeline
CMS-Deli Team Member
The Fresh Market
04.2024 - Current
Assistant Manager
Walmart
06.2023 - 06.2024
Cashier
Walmart
12.2022 - 11.2023
Grocery Stocker
Sunflower
05.2019 - 09.2019
Oak Grove High School
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