Tasha Ezell
Vardaman
Summary
Proactive Engagement Specialist and Customer Service Representative with extensive experience in client support and relationship building. Skilled in resolving customer complaints, developing engagement strategies, and fostering cross-departmental collaboration. Known for empathy, problem-solving, and maintaining professionalism under pressure, driving customer loyalty and retention.
Overview
7
7
years of professional experience
Work History
Engagement Specialist
Alorica
02.2021 - 01.2024
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
Customer Service Representative
Teleperformance USA
05.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Piggly Wiggly Supermarket
07.2017 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Vardaman High School
Vardaman MS05.1994
Skills
- Brand Awareness
- Problem-Solving
- Decision-Making
- Customer Service
- Data Entry
- Team Development
- Technical Issue Troubleshooting
- Community Relationship Building
Timeline
Engagement Specialist
Alorica
02.2021 - 01.2024
Customer Service Representative
Teleperformance USA
05.2019 - 01.2021
Cashier
Piggly Wiggly Supermarket
07.2017 - 04.2019
High School Diploma -
Vardaman High School
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