CAITLIN HUMPHRIES
Biloxi,Mississippi
Summary
Dynamic, results-oriented professional with extensive experience across various roles. Possesses skills in diagnostic testing, evaluating complex eye diseases, and cross-examining patient medical history for verification. Demonstrates exceptional performance in fast-paced environments, showcasing leadership and adaptability to new challenges. Friendly and accommodating with excellent workflow management. Proven track record of enhancing patient satisfaction and mentoring new staff, reflecting a strong commitment to excellence and teamwork.
Overview
15
15
years of professional experience
Work History
Ophthalmic Medical Technician
Vision Institute
08.2022 - 11.2024
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Identified issues during preliminary exam and addressed concerns with physician.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Helped prepare specimens for laboratory analysis, facilitating fast diagnoses and treatment.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Optometric Technician
Vision Center/ Dr. Kasza
08.2021 - 07.2022
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Protected patients by observing strict HIPAA guidelines.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Sent treatment claims to insurance carriers on same day that patients received care.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified policy holder data, including age, contact number and physical address.
- Complied with confidentiality regulations in handling customer information.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
- Corresponded with insurance customers and agents to obtain or relay information on account status changes.
- Processed claims for payment or forwarded to appropriate personnel for further investigation.
- Precisely calculated refunds, premiums and adjustments.
- Examined claims, records and procedures to grant approval of coverage.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Handled billing related activities focused on medical specialties.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Office Manager
Enon Hopkins Roofing Company
05.2015 - 10.2019
- Directed and coordinated with the supportive services department of the business, agency, and organization
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department to ensure that company financial goals were being met or exceeded
- Established business relations with vendors and shipping companies resulting in an increased availability on supplies readiness
- Ensured that clients and vendors were comfortable when entering the building by meeting their needs and expectations
Housekeeper
Self Employed
05.2014 - 05.2015
- Performed deep cleaning to homes that were being placed on the real estate market to ensure that each home was in excellent conditions for private views and open houses
- Operated and maintained heavy-duty cleaning equipment
Bartender/Server
Somewhere in Augusta
11.2013 - 05.2014
- Collected money for drinks served and balanced the register’s monies to ensure the till was balanced
- Checked identification of customers to verify age requirements for purchase of alcohol
- Cleaned glasses, utensils, and bar equipment to ensure that the restaurant stayed in compliance with local and state regulations
- Attempted to limit problems and liability related to customer’s excessive drinking by taking steps such as persuading customers to stop drinking, ordering taxis or other transportation for intoxicated patrons ensuring their safety
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value
Administrative Assistant
Epoch Electrical
12.2012 - 06.2013
- Operated the company telephone switchboard o Answered, screened, and forwarded calls as necessary o Provided information, took messages, and scheduled appointments
- Transmitted information and documents to customers, using computer, mail, or facsimile machine with 100% accuracy
- Resolved complaints from customers to ensure customer satisfaction
- Provided information about establishment, such as the location of departments or offices, employees within the organization, or services provided
- Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
- Scheduled appointments, maintained and updated appointment calendars ensuring that all employees had up to date schedules to work from
- Took orders for merchandise and materials and sent them to the proper departments to be filled to ensure project completion
Bright Wire Wholesale
Wire Mesh Corp
01.2010 - 12.2012
- Contacted new and existing customers to discuss their needs, and explain how these needs could be met by specific products and services resulting in increased customer service satisfaction
- Answer customer questions regarding products, prices, availability, and credit terms; or other bid specifications
- Maintained customer records using automated systems with 99.9% accuracy
- Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences increasing company profits
- Prepared sales contracts for orders obtained and submitted orders forms for timely processing
- Selected the correct products and assisted customers in making product selections, based on customer needs, product specifications, and applicable regulations
- Prepared sales presentations and proposals to explain product specifications or applications to ensure that each customer had an understanding of the order
Skills
- Patient care
- Problem Solving
- Time Management
- Interpersonal Communication
- Training / Development
- Preliminary testing / Visual prescreening
- Manual lensometry / Manual refractions
- Diagnostic testing
- Optical Coherence Tomography/ Humphrey Visual Field / Optos / Ocular Biometry / Pentacam / B- scan / Corneal Topography
- Minor surgery assistance
- Pharmacology
Timeline
Ophthalmic Medical Technician
Vision Institute
08.2022 - 11.2024
Optometric Technician
Vision Center/ Dr. Kasza
08.2021 - 07.2022
Office Manager
Enon Hopkins Roofing Company
05.2015 - 10.2019
Housekeeper
Self Employed
05.2014 - 05.2015
Bartender/Server
Somewhere in Augusta
11.2013 - 05.2014
Administrative Assistant
Epoch Electrical
12.2012 - 06.2013
Bright Wire Wholesale
Wire Mesh Corp
01.2010 - 12.2012
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