Caitlin Jennings
Starkville
Summary
Dynamic Shift Lead Manager at Newk’s Eatery with a proven track record in operations management and team motivation. Expert in training and mentoring staff, enhancing customer satisfaction, and ensuring safety compliance. Successfully implemented inventory practices, reducing waste by 20%, while fostering a collaborative team environment. Tech-savvy with strong communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Newk’s Eatery
03.2023 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices, reducing waste and maintaining stock levels effectively.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Monitored food safety compliance, conducting regular inspections to maintain health regulations.
- Developed training materials for onboarding new employees, streamlining the integration process.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
Game Master
Get Out Escape Rooms
07.2019 - 01.2020
- Facilitated immersive game experiences, enhancing player engagement through tailored narratives and puzzles.
- Monitored gameplay to ensure adherence to rules, providing real-time assistance and feedback to participants.
- Developed and maintained a keen understanding of game mechanics and storylines for effective player guidance.
- Collaborated with team members to design new escape room scenarios, incorporating player feedback for continuous improvement.
- Trained new Game Masters on operational procedures and customer service best practices, fostering a supportive team environment.
- Kept game and party rooms clean and neat for next guests.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
Education
High School Diploma - Political Science
Golden Triangle Early College High School
Mayhew, MS05.2019
Associate of Arts - Political Science
East Mississippi Community College
Mayhew, MS05.2019
Skills
- Team motivation
- Workplace safety
- Policy enforcement
- Operations management
- Cash handling
- Energetic and enthusiastic
- Punctual and reliable
- Training and mentoring
- Handling customer complaints
- Safety compliance
- Quality assurance
- Tech-Savvy
- Hiring and recruiting
- Flexible schedule
- Verbal and written communication
- Conflict resolution
- Willingness to learn
- Teamwork
- Attention to detail
- Organizational skills
- Computer proficiency
- Flexible work schedule
Certification
ServSafe Certified
Timeline
Shift Lead Manager
Newk’s Eatery
03.2023 - Current
Game Master
Get Out Escape Rooms
07.2019 - 01.2020
High School Diploma - Political Science
Golden Triangle Early College High School
Associate of Arts - Political Science
East Mississippi Community College