Caleb Clark
Biloxi,MS
Summary
Results-driven professional with extensive experience in customer support and data analysis. Skilled in identifying trends and implementing process improvements, contributing to higher customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Analyst
First Coast Service Options
Jacksonville, FL
04.2025 - Current
- Analyzed data trends to identify areas for operational improvement.
- Assisted in preparing comprehensive reports on service performance metrics.
- Collaborated with cross-functional teams to streamline processes and enhance efficiency.
- Supported project management efforts by tracking timelines and deliverables.
Customer Support Specialist
Novitas Solutions
Mechanicsburg, PA
03.2022 - 04.2025
- Assisted customers in troubleshooting product issues, enhancing overall satisfaction levels.
- Managed customer inquiries via phone and email, ensuring timely responses and resolution.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Provided feedback to team leaders on recurring issues, contributing to process improvements.
Customer Service Representative
VXI Global Solutions - Canton
01.2021 - 03.2022
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and loyalty.
- Provided detailed product information, guiding customers in making informed purchasing decisions.
- Trained new team members on customer service protocols and system navigation techniques.
- Streamlined complaint resolution processes, reducing response time and improving service quality.
Customer Service Representative
Dynamic BDC
08.2020 - 01.2021
- Analyzed customer feedback to identify trends, implementing changes that improved service efficiency.
- Led initiatives to enhance team performance through regular coaching and performance feedback sessions.
- Developed training materials focused on best practices for handling complex customer interactions.
- Collaborated with cross-functional teams to improve operational workflows and elevate the customer experience.
Bartender
The Blind Tiger
Biloxi, MS
08.2016 - 08.2020
- Crafted innovative cocktail recipes to enhance menu offerings and customer experience.
- Managed bar inventory, ensuring stock levels met operational demands and minimizing waste.
- Trained and mentored new bartenders on beverage preparation and customer service standards.
- Provided exceptional customer service, fostering repeat patronage through personalized interactions.
Education
High School Diploma -
ST MARTIN HIGH SCHOOL
Ocean Springs05.2013
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Project management
- Excel proficiency
- Information gathering
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Call center experience
Timeline
Analyst
First Coast Service Options
04.2025 - Current
Customer Support Specialist
Novitas Solutions
03.2022 - 04.2025
Customer Service Representative
VXI Global Solutions - Canton
01.2021 - 03.2022
Customer Service Representative
Dynamic BDC
08.2020 - 01.2021
Bartender
The Blind Tiger
08.2016 - 08.2020
High School Diploma -
ST MARTIN HIGH SCHOOL