Caleb Welch

• Help front desk staff register and process patients.
• Maintain adequate stock of medical supplies, equipment and forms in clinical areas.
• Establish and maintain effective communication with staff and physicians to promote high quality patient care.
• Set appointments/referrals for patients and reached out to reschedule appointments due to provider availability.
• Schedule surgeries, managed pre-certifications and verified insurance coverage.
• Discuss medical histories with patients in effort to provide most effective medical advice.
• Implement successful healthcare program through
• professionalism, quality of care, medical teaching and patient satisfaction.
• Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
• Assist nursing staff in the clinic by entering the history of present illness (HPI), processing prescriptions, placing orders, and scheduling high-tech imaging and procedures.

I am responsible for managing all schedules related to the clinic, surgery, personal, and business. My duties include scheduling appointments for new and follow-up patients, as well as for surgeries and high-tech imaging. Additionally, I answer incoming calls, return voicemails, and follow up on all imaging, lab, and pathology results as necessary. I also ensure that the doctor's calendar is up to date and take care of any other tasks requested by the doctor.

• Referred to and consulted with physicians and other healthcare providers on patient care.
• Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
• Conducted physical examinations to assess patients' health and current condition for optimal treatment.

Verify insurance information, patient demographics, and health history during check-in/out. Answer incoming calls and direct them appropriately. Obtain pre-certification for surgeries, physical therapy, and high-tech imaging.

Answer incoming calls from prospective and current residents. Follow up on all internet leads, tour the complex with prospective residents, and answer all questions. Coordinate resident activities, and follow up on maintenance calls.

• Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
• Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.