Camelia Hackman
Columbus
Summary
Customer-focused professional with a strong background in customer service, support, and administration. Proven ability to efficiently manage high call volumes, reduce wait times, and enhance overall customer satisfaction. Experienced in diverse roles, including production and delivery, with a track record of improving efficiency and achieving organizational goals. Seeking a position where I can leverage my skills to contribute to a dynamic and growth-oriented team.
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Joint Logistics/ J.J Keller
02.2025 - 07.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Operated vehicle while being visualized on camera.
Customer Service Representative
Aspen Dental
12.2022 - 01.2025
- Implemented proactive strategies to address customer needs and concerns, resulting in a 30% improvement in customer satisfaction within just 2 months.
- Reduced on-hold wait times by promptly answering customer telephone calls.
- Provided valuable advice and assistance, paying close attention to specific customer needs and preferences.
- Maintained a record of delivering goods and products to customers on time, ensuring excellent condition upon receipt.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Delivery Driver
Highland Holdings
11.2019 - 05.2022
- Successfully balanced loads and adapted driving to different road conditions, achieving a commendable safety record.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Production Worker
Toyota Motor Manufacturing
10.2018 - 08.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Ward Clerk
Aurora Health & Rehabilitation
08.2015 - 10.2018
- Managed incoming and outgoing calls for busy nurse stations using multi-line phone systems.
- Organized paperwork for doctors, nurses, and patients, ensuring an efficient flow of information.
- Maintained clean, hazard-free areas to protect personnel, kids, and families.
- Interacted with customers to provide information, both in-person and through communication channels.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
Education
Associate of Arts -
East Mississippi Community College
01.2015
Certified Nursing Assistant - Nursing Assistant
Tenn Tom Moving Youth
Aberdeen, MS01.2012
High School Diploma - undefined
Caledonia High School
01.2009
Skills
- Custom
- Strong Communication
- Problem-Solving
- Microsoft Software's (Word, Excel, Suites, etc)
- Customer Support
- Network Hardware and Software
- Valid Driver's license
- Teamwork and collaboration
- Customer service
- Positive attitude
- Attention to detail
- Time management
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
Timeline
Delivery Driver
Joint Logistics/ J.J Keller
02.2025 - 07.2025
Customer Service Representative
Aspen Dental
12.2022 - 01.2025
Delivery Driver
Highland Holdings
11.2019 - 05.2022
Production Worker
Toyota Motor Manufacturing
10.2018 - 08.2019
Ward Clerk
Aurora Health & Rehabilitation
08.2015 - 10.2018
High School Diploma - undefined
Caledonia High School
Associate of Arts -
East Mississippi Community College
Certified Nursing Assistant - Nursing Assistant
Tenn Tom Moving Youth
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