Candace Ferguson
Senatobia
Summary
Versatile customer service expert skilled in addressing inquiries, managing accounts, and processing orders with an emphasis on customer satisfaction and operational effectiveness. Experience across various sectors, demonstrating adaptability and a commitment to delivering quality support.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customers Service Representative
Team Waste/Waste Connections of TN.
Memphis
11.2021 - Current
- Answer incoming calls for customer to make payments and make changes to their account. prorate the final bill.
- Take complaints and some compliments.
Customer Service Representative
Team Waste USA
Byhalia
06.2021 - Current
- I answer phone calls for residential garbage service, take complaints, enter miss go back pick up, new customer registration and take payments for billing.
- Schedule roll off and front load pick up and swap orders for dumping units for landfill.
- Run daily and weekly reports for clients, in Excel and PDF worksheet's.
Front Desk Receptionist/ Covid testing
Senatobia Rehabilitation Center
Senatobia
08.2021 - 11.2021
- Greet all employees and guest, test each employee twice a week for COVID-19, report room condition to maintenance for repairs, answer phone lines as needed.
- Training in running both test, Sofia and Abbott.
Purchasing Clerk
County Government
Senatobia
01.2010 - 01.2018
- Entered data from purchase order in computer for payment daily.
- Central shop, I kept all needed supplies in stock and ordered everything from office supplies to tar and rock, road signs, vehicles, road striping, culverts and heavy road machinery.
- Ordered fuel for the central shop and each of the 5 district shops.
- Obtain a quote from vendors for needed items by email, phone or in person.
- Maintained 5 County Road supervisor's daily needs. I.e. Fuel, rock, gravel order or delivery directions to vendors for needed products.
- Issued a purchase order in compliance with the State auditor, for all items over one thousand dollars to each County department within the County Government agency.
- Post public notification of items requested and Retrieve needed quotes and purchase the best cost-efficient products or by State contract pricing for the products over fifty thousand dollars.
- List public notices for needed products over fifty thousand dollars that were not on State contract pricing.
- Answered a five-line phone system, directed calls, and took messages.
- Monitor two-way radio to and from county road department and supervisors.
- Copy and fax machine operation.
- Assist with front desk when clerk was absent, assist other departments to meet deadline.
- Assist accounting with edits for vendor payment.
- Talking with people from all walks of life was a added plus.
Clerk/Cashier
Tate County Board of Supervisors
Senatobia
06.2001 - 05.2010
- I worked the front desk welcoming each visitor in, posted walk-in payments for garbage bills, generated monthly billing for county garbage bills, and landfill invoicing posted payments for that department also.
- Entered data for paying customers and set up new accounts I also made monthly adjustments to accounts.
- Posted mailed in payments for garbage and landfill departments.
- Mailed out invoices for the County garbage department and Landfill department.
- Closed out, balance daily, and made deposits for the Solid waste dept, landfill department, and Planning department.
- Sorted mail and delivered it to the correct office.
- Copy and fax machine operation.
- Monitor the two-way radio for the garbage department and general county traffic.
- Answered a 5 line phone system, directed calls, and took messages.
- First report for Workman Comp, and sent it in.
- Entered new employees or changes for employees in the system for health insurance.
Sales Associate
Capacity
Tunica
01.2001 - 06.2001
- I opened the store and closed it.
- Greeting each shopper upon entrance and help them make a selection if needed.
- Process customer selections at the register.
- Made deposits after the close out.
- Received shipments and kept the floor stocked with clothing and accessories.
- Help with monthly audits of inventory.
Education
High school diploma -
Magnolia Heights School
Senatobia, MSSkills
- Veterinary Technician Experience
- Customer support experience within retail industry
- Accounting
- Order processing
- Order inquiry handling
- Internal employee customer service
- Cash handling
- General Ledger Accounting
- Managing customer accounts
- Office experience
- Typing
- Microsoft Office
- Data Entry
- Invoice
- Procurement
- Purchasing
- Workers' Compensation
- Accounts Receivable
- Government agency customer support
- Customer support
- Improving customer support response time
- Personal Assistant Experience
- Caregiving
- Customer support experience within healthcare industry
- Medical terminology
- Computer literacy
- Small business owner customer support experience
- Technical troubleshooting support
- Phone customer support
- SMS customer support
- Email customer support
- Client services
- Billing issue inquiries
- Phone call management
- Front desk
- Individual consumer customer service
- Phone etiquette
- Senior care
- In-person customer service
- Technical user customer support
- Customer support specialist experience
- Customer support experience within government industry
- Accounts Payable
- Data entry
- Clerical experience
- Managing teams in a customer support role
Certification
- Driver's License, Testing through the Mississippi State Extension division and the State Auditors office of Mississippi.
- First Aid Certification
- CPR Certification
- Certified Purchasing, 05/01/10 to 06/30/19, Certification every four years to keep the license to purchase for the County Government agency.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customers Service Representative
Team Waste/Waste Connections of TN.
11.2021 - Current
Front Desk Receptionist/ Covid testing
Senatobia Rehabilitation Center
08.2021 - 11.2021
Customer Service Representative
Team Waste USA
06.2021 - Current
Purchasing Clerk
County Government
01.2010 - 01.2018
Clerk/Cashier
Tate County Board of Supervisors
06.2001 - 05.2010
Sales Associate
Capacity
01.2001 - 06.2001
High school diploma -
Magnolia Heights School