Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Candace House

Candace House

Laurel

Summary

Highly skilled interdisciplinary and healthcare professional experienced in a wide array of mediums, including clerical operations, superior customer service, and providing exceptional care and implementing effective plans that will help adults, children, and adolescents experiencing life transitions and challenges; Experienced with daily operational and logistical needs of various medical facilities; Adheres to medical procedures as directed; Capable of working with a diverse patient/client population; Effective communicator with the ability manage and diffuse stressful situations, and proactively resolve issues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

Cornerstone Primary Care, LLC
03.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant

Strong River Villa
08.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.

Medical Assistant

MEA Medical Clinics
05.2024 - 02.2025
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Direct Care Worker

Boswell Regional Center
07.2020 - 08.2022
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored progress and documented patient health status changes to keep care team updated.

Customer Service Representative

SaviLinx
04.2016 - 06.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Office Worker

Speedy Cash
08.2012 - 06.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Monitored and tracked budgets and expenses.

Education

West Jones High School
Laurel
05.2010

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Phlebotomy
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Medical procedures
  • Laboratory specimen collection
  • Payment collection
  • Medical billing and coding
  • Insurance claims
  • Patient bathing
  • Patient feeding

Certification

Medical Assistant

BLS

Timeline

Medical Assistant

Cornerstone Primary Care, LLC
03.2025 - Current

Medical Assistant

MEA Medical Clinics
05.2024 - 02.2025

Medical Assistant

Strong River Villa
08.2022 - Current

Direct Care Worker

Boswell Regional Center
07.2020 - 08.2022

Customer Service Representative

SaviLinx
04.2016 - 06.2020

Office Worker

Speedy Cash
08.2012 - 06.2020

West Jones High School

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