Candice Burton
Biloxi
Summary
Skilled in Microsoft Office and adept at problem-solving, I enhanced customer loyalty and reduced complaints at Ashley’s Furniture by effectively managing teams and resolving issues. Demonstrated exceptional customer service and adaptability in high-pressure environments, ensuring compliance and satisfaction across roles.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Ashley’s Furniture
12.2023 - 01.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Patient Access Representative
Singing River Hospital
01.2022 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Representative
Lowe's
02.2017 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Ashley Ridge High School
Summerville, SC05-2014
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Customer Service Manager
Ashley’s Furniture
12.2023 - 01.2025
Patient Access Representative
Singing River Hospital
01.2022 - 06.2023
Customer Service Representative
Lowe's
02.2017 - 10.2021
High School Diploma -
Ashley Ridge High School
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