Summary
Overview
Work History
Education
Skills
Timeline
Generic
Candice Reed

Candice Reed

Batesville

Summary

Dynamic professional with a proven track record at El Mariachi Grill, excelling in guest service and team management. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail. Adept at multitasking and maintaining a clean, organized environment, ensuring seamless operations and positive guest experiences.

Overview

14
14
years of professional experience

Work History

Head Hostess

El Mariachi Grill
03.2022 - Current

Ensured cleanliness and organization of environment to support operations.

Welcomed and seated customers, resolving issues as they arose.

Utilized strong decision-making skills to facilitate smooth client transitions.

Managed order processing and transactions at several POS stations.

Outbound Sales Representative

Millennium Staffing Services
07.2021 - 02.2022

Scheduled home inspections for pest control company under staffing contract.

Handled inbound and outbound calls from potential and current clients.

Front Desk Clerk Scheduler

Fairfield Inn And Suites Marriott
08.2020 - 03.2021
  • Conducted regular audits of financial transactions, minimizing discrepancies while ensuring accuracy in billing practices at the property level.
  • Promoted a positive and professional image of the hotel by greeting guests warmly, offering assistance, and resolving issues promptly.
  • Increased staff efficiency by creating detailed shift schedules that took into account individual strengths and preferences while ensuring adequate coverage during busy periods.
  • Handled high call volume efficiently, directing calls to appropriate departments while answering inquiries professionally and courteously.

Store Manager

Spring Mobile AT&T
04.2018 - 02.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Manufacturing Production Associate

GE Aviation
01.2012 - 01.2018
  • Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
  • Made sure that products were produced on time and are of good quality.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
  • Documented production information via daily system logs and discussed issues with management.
  • Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
  • Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
  • Coordinated with shipping departments to ensure timely delivery of finished goods to customers, thereby enhancing overall customer satisfaction.
  • Utilized various tools such as calipers, micrometers, or gauges for precise measurements during the assembly process to ensure consistent product quality.
  • Enhanced production efficiency by implementing Lean Manufacturing principles and optimizing workflow processes.
  • Streamlined inventory management by accurately tracking materials usage and updating records accordingly.
  • Increased workplace safety by following established protocols, identifying potential hazards, and conducting safety trainings for team members.
  • Participated in regular performance reviews with supervisors to discuss areas of strength and opportunities for growth within the company, striving for continuous professional development.
  • Assembled products to meet production requirements and daily established quotas.
  • Inspected products and machines to maintain quality and efficiency.
  • Utilized hand tools and machinery to safely complete assembly processes.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Recorded and tracked daily production data for management reporting.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Maintained organized work area by cleaning and removing hazards.

Education

North Delta School
Batesville, MS
05.2006

Skills

  • Guest service
  • Reservation coordination
  • Bar terminology
  • Exceptional communication
  • Guest relations management
  • Service prioritization
  • Team management
  • Strong leadership
  • Interactive communication skills
  • Phone etiquette
  • Customer service expertise
  • Detail-oriented
  • Customer service
  • Effective multitasking
  • Ordering procedures
  • Cleaning and sanitation
  • Positive and professional
  • Active listening and communication
  • Team player
  • Flexible and adaptable
  • Warm and friendly
  • Attention to detail

Timeline

Head Hostess

El Mariachi Grill
03.2022 - Current

Outbound Sales Representative

Millennium Staffing Services
07.2021 - 02.2022

Front Desk Clerk Scheduler

Fairfield Inn And Suites Marriott
08.2020 - 03.2021

Store Manager

Spring Mobile AT&T
04.2018 - 02.2020

Manufacturing Production Associate

GE Aviation
01.2012 - 01.2018

North Delta School
Candice Reed