LaCandrice Fortney
Cleveland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
CSR II
Globe Life
05.2024 - Current
- Helping clients with their life insurance policies, verifying information for their health and RX follow-up on their applications, transferring clients to different departments for more complex issues.
- Identify process improvements to enhance efficiency and customer satisfaction based on our quality rubric.
- Provide feedback to Customer Support representatives on areas of improvement based on Quality Evaluation.
- Share relevant feedback with the Training & Development Team to ensure onboarding success.
- Identify user feedback so that the leadership team may integrate into quality assessment.
- Work closely with the Customer Support team to address recurring issues and improve overall service delivery.
ResultsCX
08.2023 - 02.2024
- Helping Medicare members with their plans, transportation to and from the doctor’s office.
- Provide information to new eligible members, and to help current members with their eligibility.
Aquity Solutions
02.2023 - 08.2023
- Responsible for scribing notes for doctors, making sure that everything is documented correctly in the charts.
CSL Plasma
07.2022 - 11.2022
- In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
- In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
- Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety.
- Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
- May educate new donors on the use of therapeutic products made from donated plasma.
- Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor.
- Ensures that all donor questions are answered timely, accurately and professionally.
- Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Amazon Fulfillment Center
La Vergne
01.2022 - 07.2022
- Responsible for sorting packages off the conveyor belt, moving carts to and from the trucks, loading packages on to the trucks, and sorting the packages on pallets.
Omni Interactions
10.2021 - 01.2022
- Responsible for verifying documentation submitted by recipients for Rent Relief Program.
The Loomis Company
07.2021 - 09.2021
- Responsible for helping members with their plans, co-payments, deductibles, coinsurance, and claims.
- Allow assist with Provider services and credentialing.
Maximus
02.2021 - 07.2021
- Helping members with transportation to and from their doctor’s appointments, provide member with the information regarding their plans.
BROAD-PATH Healthcare
11.2020 - 02.2021
- Helping members with their eligibility of their plans, helping them understand the meaning of their deductibles and copays as well as their claim status.
Subway
Cleveland
10.2019 - 04.2020
- Responsible for making salads, sandwiches, and pizzas.
- Supervising the shifts when needed.
Radiology Scheduler
Greenwood Leflore Hospital
Greenwood
06.2013 - 11.2016
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Provided excellent customer service by answering inquiries in a timely manner.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Processed payments from insurance companies and individuals for imaging services received.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Checked incoming emails regularly and responded quickly when necessary.
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
Education
Diploma - Medical Assisting
Herzing University
05.2025
Certificates - Phlebotomy, EKG
Coahoma Community college
MS12.2013
High School Diploma -
East Side High School
Cleveland, MS05.2006
Skills
- Motivation
- Time Management
- Strong work ethic
- Willingness to learn
- Empathy
- Attention to detail
- Collaboration
- Teamwork
- Decision making
- Communication
- Data Entry
- Tech Savvy
- Reliable
- Flexible
- Ability to work independently
- Critical Thinking
- Leadership
- Stress Management
- Computer Skills
- Clinical documentation
- Patient scheduling
- Phlebotomy techniques
- Vital signs assessment
- Electronic health records
- Customer service
- Team collaboration
- Problem solving
- Call center experience
- Complaint handling
- CRM software
- Customer focus
- Multi-task management
- Relationship building
- Adaptability and flexibility
- Customer relations
- Staff training
References
- Dominique Brown, Cleveland School District, 662-410-9256
- Tamera Brown, Results-CX, 662-641-1800
- Jennifer Mosley, North Sunflower Medical Clinic, 662-719-1114
Timeline
CSR II
Globe Life
05.2024 - Current
ResultsCX
08.2023 - 02.2024
Aquity Solutions
02.2023 - 08.2023
CSL Plasma
07.2022 - 11.2022
Amazon Fulfillment Center
01.2022 - 07.2022
Omni Interactions
10.2021 - 01.2022
The Loomis Company
07.2021 - 09.2021
Maximus
02.2021 - 07.2021
BROAD-PATH Healthcare
11.2020 - 02.2021
Subway
10.2019 - 04.2020
Radiology Scheduler
Greenwood Leflore Hospital
06.2013 - 11.2016
Diploma - Medical Assisting
Herzing University
Certificates - Phlebotomy, EKG
Coahoma Community college
High School Diploma -
East Side High School