Candy Cole
Osyka
Summary
Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly professional focused on achieving goals.
Overview
18
18
years of professional experience
Work History
Teller
Pike National Bank
Tylertown
10.2023 - Current
- Processed customer transactions, including deposits and withdrawals, with high accuracy and efficiency.
- Assisted customers with account inquiries, clarifying product features to support informed decisions.
- Balanced cash drawers daily, ensuring accountability and accuracy.
- Maintained compliance with bank policies and regulatory requirements consistently.
- Educated customers on digital banking tools to enhance engagement.
- Managed customer complaints, resolving issues promptly to maintain customer loyalty.
- Collaborated with team members to improve overall customer service experience.
- Promoted relevant banking products, aligning offerings with customer needs to boost satisfaction.
Loan Assistant/Customer Service Representative
Pike National Bank
Tylertown/ McComb
09.2018 - 10.2023
- Processed loan applications for accurate record maintenance and streamlined workflow.
- Assisted customers with inquiries on loan products and application statuses to enhance satisfaction.
- Conducted initial credit checks to evaluate borrower eligibility and risk assessments.
- Collaborated with loan officers to gather necessary documentation for approvals.
- Coordinated communication between clients and underwriters to facilitate timely approvals.
- Performed quality control checks on loans prior to disbursement to maintain compliance.
- Documented customer interactions in the CRM system for future reference and analysis.
- Resolved customer complaints promptly through effective problem-solving techniques.
Account Services Representative
Pike National Bank
McComb
10.2011 - 09.2018
- Resolved customer inquiries and provided accurate account information efficiently.
- Facilitated account openings and maintenance for clients, ensuring adherence to bank policies.
- Processed transactions while adhering to established banking regulations.
- Coordinated with team members to resolve customer issues efficiently and enhance satisfaction.
- Educated clients on banking products and services to enhance understanding.
- Documented customer interactions meticulously for management's review and analysis.
- Trained new staff on customer service protocols and internal systems.
- Identified potential fraud based on account activity and reported findings accordingly.
Office Manager
Joe Coombs Classics
Loranger
05.2009 - 09.2011
- Managed daily office operations and workflows for Joe Coombs Classics.
- Implemented office policies that streamlined workflows and supported overall productivity.
- Facilitated inter-departmental communication to promote collaboration.
- Trained new employees on procedures and best practices to ensure smooth onboarding.
- Monitored accounts receivable and payable to ensure accuracy in invoicing and timely payments.
- Supervised staff, organized schedules, and delegated tasks to optimize performance.
- Resolved customer inquiries promptly while maintaining positive client relationships.
- Maintained organized filing systems for documents and records, facilitating quick access and retrieval.
Front Desk Clerk
National Inn
McComb
03.2008 - 05.2009
- Processed room bookings using hotel management software for efficient check-in and check-out.
- Greeted guests warmly upon arrival, issuing room keys and sharing information on amenities.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Addressed guest inquiries and complaints promptly, ensuring resolution or escalation to management as needed.
- Organized front desk operations and managed inventory levels to support seamless guest experiences.
- Collaborated with team members to meet guest needs and maximize satisfaction during stay.
- Performed end-of-day closing duties, balancing cash drawer and counting inventory items.
- Monitored safety and sanitation processes to uphold security standards within the facility.
Education
Some College (No Degree) - General Education
Southwest Comminity College
Summit MS01-2004
High School Diploma -
Camp Shelby-YCP
Hattiesburg, MS05-2003
Skills
- Cash handling and digital banking
- Customer inquiries and account management
- Loan processing and fraud detection
- Financial advising and relationship management
- Quality control
- Time management and goal orientation
- Conflict resolution
- Exceptional customer service and empathy
Languages
English
Full Professional
Affiliations
- Volunteer
- Baking
- Gardening
- Crafts
Timeline
Teller
Pike National Bank
10.2023 - Current
Loan Assistant/Customer Service Representative
Pike National Bank
09.2018 - 10.2023
Account Services Representative
Pike National Bank
10.2011 - 09.2018
Office Manager
Joe Coombs Classics
05.2009 - 09.2011
Front Desk Clerk
National Inn
03.2008 - 05.2009
Some College (No Degree) - General Education
Southwest Comminity College
High School Diploma -
Camp Shelby-YCP