Carly Pendergrast
Byhalia
Summary
A dedicated and results-oriented professional with extensive experience in claims processing, healthcare customer service, and technical support. Seeking a challenging position where I can leverage my expertise in managing customer inquiries, resolving technical issues, and processing claims efficiently. Committed to delivering exceptional service, improving operational processes, and contributing to the overall success of the team and organization.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
11.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Healthcare Customer Service Representative
Veear Projects
10.2022 - 01.2023
- Assist patients with inquiries about their medical bills, insurance claims, and coverage details.
- Answer questions about healthcare services, insurance policies, and procedures in a clear and professional manner.
- Provide accurate information regarding appointment scheduling, referrals, and medical procedures.
- Explain healthcare insurance benefits, coverage details, deductibles, and co-pays to patients.
- Address billing inquiries, resolve payment issues, and assist with billing discrepancies.
- Guide patients in understanding their insurance coverage, including eligibility and claims processing.
- Ensure that all interactions comply with healthcare regulations, including patient privacy laws (HIPAA), insurance guidelines, and company policies.
Customer Service Representative
Omni Interactions
08.2021 - 12.2021
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
- Assisted customers by providing confirmations, answering questions and offering general information.
Education
GED -
Hope Works
Pharmacy Technician -
Superior Care Medical Academy
Southaven, MississippiSkills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Need
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
- Data entry
- Customer service
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
Languages
English
Full Professional
Timeline
Customer Service Representative
Walmart
11.2024 - 03.2025
Healthcare Customer Service Representative
Veear Projects
10.2022 - 01.2023
Customer Service Representative
Omni Interactions
08.2021 - 12.2021
Pharmacy Technician -
Superior Care Medical Academy
GED -
Hope Works
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