Carly Sonnier
Gautier
Summary
Empathetic PCA skilled in providing emotional support and daily living assistance. Proven ability to adhere to safety protocols while fostering a collaborative environment that enhances patient satisfaction.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
PCA
Singing River Hospital
Ocean Springs
08.2024 - Current
- Monitored patient health status, documenting changes and reporting concerns to healthcare professionals.
- Coordinated with multidisciplinary teams to ensure comprehensive care for clients.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Trained new staff on best practices in client care and safety protocols.
- Supported clients with mobility challenges, aiding in safe transfers and ambulation.
- Maintained a clean and safe environment for clients, adhering to health and safety regulations.
- Documented daily care activities accurately, contributing to comprehensive client records.
- Assisted clients with meal preparation and dietary needs to promote healthy eating.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Transported clients from one location to another in an efficient manner.
- Provided emotional support to patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded to bell or light signal calls to assist patients with needs.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Restocked unit frequently with necessary medical supplies.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Notified senior staff of patient emergencies to optimize outcomes.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Answered patient call signals and signal lights to determine patients' needs.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Coustomer service
Dollar General
Gautier
01.2023 - 09.2023
- Resolved customer inquiries efficiently and effectively to enhance overall satisfaction.
- Processed customer orders accurately, ensuring timely delivery and fulfillment.
- Handled customer complaints using established procedures to maintain service quality.
- Addressed pricing inquiries with accuracy to ensure customer trust and loyalty.
- Assisted customers in locating products and provided detailed information on features.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Maintained store organization and cleanliness to create a welcoming shopping environment.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Followed safety protocols when handling large sums of money on a daily basis.
- Organized, sorted, counted, verified and balanced currency and coins according to denomination.
- Performed daily opening and closing procedures to ensure the accuracy of money sorting operations.
- Ensured that all paperwork related to transactions was properly filled out and submitted in a timely manner.
- Reported discrepancies between expected cash amounts and actual counts to supervisor.
- Verified cash drawers for accuracy at the beginning and end of each shift.
- Processed customer deposits including checks, cash, credit cards, gift cards or coupons into the system accurately.
Education
Gautier High School
Gautier, MississippiSkills
- Patient monitoring
- Vital signs assessment
- HIPAA compliance
- Care coordination
- Customer relationship management
- Team collaboration
- Safety protocols adherence
- Effective communication
- Emotional support provision
- Problem solving
- Time management
- Attention to detail
- Family support
- Safety awareness
- Mobility support
- Oxygen therapy
- Seizure precautions
- Emotional support
- Daily living assistance
- CPR certification
- Bed preparation
- Specimen collection
- Sterilization techniques
- EKG interpretation
- Restocking supplies
- Feeding assistance
- Patient positioning
- Physical therapy support
Timeline
PCA
Singing River Hospital
08.2024 - Current
Coustomer service
Dollar General
01.2023 - 09.2023
Gautier High School