CARMEN FUENTES
Gautier
Summary
Experienced Customer Care Representative brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Back To Mind
08.2020 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
HOME HEALTH AIDE
NATIONAL NURSING POOL
03.2018 - 06.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
HOME HEALTH AIDE
LIFE GUIDE SERVICES
02.2014 - 01.2018
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
RECEPTIONIST
THE FLOORING FACTORY
10.2015 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
RECEPTIONIST
EYE SPY
02.2013 - 09.2015
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Education
GED -
SHERIDAN TECH], SHERIDAN STREET
2000
Skills
- Data Entry
- Crisis Intervention
- Compassionate Communication
- Case Management
- Records Maintenance
- Records Management
- Critical Thinking Skills
- Patient Health Information Access
- Client Screening
- Intake Assessment
- Behavior Support
Languages
Spanish
Full Professional
Timeline
Intake Specialist
Back To Mind
08.2020 - Current
HOME HEALTH AIDE
NATIONAL NURSING POOL
03.2018 - 06.2021
RECEPTIONIST
THE FLOORING FACTORY
10.2015 - 09.2017
HOME HEALTH AIDE
LIFE GUIDE SERVICES
02.2014 - 01.2018
RECEPTIONIST
EYE SPY
02.2013 - 09.2015
GED -
SHERIDAN TECH], SHERIDAN STREET
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