Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
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CAROLINE BAIRD

Sumrall

Summary

Dedicated and results-driven Admissions Specialist with extensive experience in behavioral health, mental health, and substance use treatment admissions. Recognized for delivering outstanding client service, maintaining precision in complex processes, and thriving in fast-paced, high-volume settings. Seeking a long-term opportunity that offers increased responsibility and professional growth, while continuing to support individuals and families through compassionate, knowledgeable care.

Overview

6
6
years of professional experience

Work History

Admissions Specialist

Camden Center
01.2025 - Current
  • Serve as a primary point of contact for patients, families, and referral sources seeking treatment for mental health, substance use, eating disorders, and complex medical needs.
  • Collaborate closely with doctors and clinical staff to coordinate personalized intake plans.
  • Schedule intake assessments and manage all pre-admission logistics.
  • Discuss insurance coverage and private pay costs with clarity and professionalism.
  • Maintain active communication with referral sources, ensuring ongoing updates and transparency.
  • Track weekly payments and manage billing for specialized services including care partners, overnight care, and certified nursing assistants.
  • Proficiently utilize Salesforce and other systems to document and track admissions activity.
  • Provide consistent, high-quality customer service with accuracy and empathy.

Admissions Administrator

Cliffside Malibu
09.2023 - 12.2024
  • Delivered high-touch support to clients and families throughout the admissions process.
  • Verified insurance benefits and successfully negotiated private pay arrangements.
  • Managed 10–25 active clients, consistently maintaining top performance in admissions and call conversion.
  • Recognized for highest call quality and monthly admissions since starting.
  • Proficient in Salesforce, KIPU, Outlook, and call center systems.
  • Supported clients post-admission, maintaining relationships and ensuring smooth transitions.

Admissions Coordinator

Center for Discovery
01.2020 - 08.2023
  • Conducted intake assessments and maintained accurate, confidential client documentation.
  • Coordinated with medical and clinical teams to ensure individualized, ethical care.
  • Managed intake for high-demand programs, handling long waiting lists with empathy.
  • Verified insurance and communicated financial details effectively to families.
  • Fostered trust and rapport from first contact through admission.

Education

Texas Christian University
Fort Worth, TX
01.2011

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Highland Park High School
Dallas, TX
01.2009

Skills

  • Admissions & Intake Coordination
  • Insurance Verification (In- and Out-of-Network)
  • Salesforce CRM & KIPU Proficiency
  • Exceptional Customer Service
  • Time Management & Multitasking
  • Problem-Solving & Conflict Resolution
  • Team Collaboration & Communication
  • Financial Coordination & Billing Oversight

Personal Details

Date of Birth: 07/26/1990

Timeline

Admissions Specialist

Camden Center
01.2025 - Current

Admissions Administrator

Cliffside Malibu
09.2023 - 12.2024

Admissions Coordinator

Center for Discovery
01.2020 - 08.2023

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Highland Park High School

Texas Christian University
CAROLINE BAIRD