CAROLINE BAIRD
Sumrall
Summary
Dedicated and results-driven Admissions Specialist with extensive experience in behavioral health, mental health, and substance use treatment admissions. Recognized for delivering outstanding client service, maintaining precision in complex processes, and thriving in fast-paced, high-volume settings. Seeking a long-term opportunity that offers increased responsibility and professional growth, while continuing to support individuals and families through compassionate, knowledgeable care.
Overview
6
6
years of professional experience
Work History
Admissions Specialist
Camden Center
01.2025 - Current
- Serve as a primary point of contact for patients, families, and referral sources seeking treatment for mental health, substance use, eating disorders, and complex medical needs.
- Collaborate closely with doctors and clinical staff to coordinate personalized intake plans.
- Schedule intake assessments and manage all pre-admission logistics.
- Discuss insurance coverage and private pay costs with clarity and professionalism.
- Maintain active communication with referral sources, ensuring ongoing updates and transparency.
- Track weekly payments and manage billing for specialized services including care partners, overnight care, and certified nursing assistants.
- Proficiently utilize Salesforce and other systems to document and track admissions activity.
- Provide consistent, high-quality customer service with accuracy and empathy.
Admissions Administrator
Cliffside Malibu
09.2023 - 12.2024
- Delivered high-touch support to clients and families throughout the admissions process.
- Verified insurance benefits and successfully negotiated private pay arrangements.
- Managed 10–25 active clients, consistently maintaining top performance in admissions and call conversion.
- Recognized for highest call quality and monthly admissions since starting.
- Proficient in Salesforce, KIPU, Outlook, and call center systems.
- Supported clients post-admission, maintaining relationships and ensuring smooth transitions.
Admissions Coordinator
Center for Discovery
01.2020 - 08.2023
- Conducted intake assessments and maintained accurate, confidential client documentation.
- Coordinated with medical and clinical teams to ensure individualized, ethical care.
- Managed intake for high-demand programs, handling long waiting lists with empathy.
- Verified insurance and communicated financial details effectively to families.
- Fostered trust and rapport from first contact through admission.
Education
Texas Christian University
Fort Worth, TX01.2011
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Highland Park High School
Dallas, TX01.2009
Skills
- Admissions & Intake Coordination
- Insurance Verification (In- and Out-of-Network)
- Salesforce CRM & KIPU Proficiency
- Exceptional Customer Service
- Time Management & Multitasking
- Problem-Solving & Conflict Resolution
- Team Collaboration & Communication
- Financial Coordination & Billing Oversight
Personal Details
Date of Birth: 07/26/1990
Timeline
Admissions Specialist
Camden Center
01.2025 - Current
Admissions Administrator
Cliffside Malibu
09.2023 - 12.2024
Admissions Coordinator
Center for Discovery
01.2020 - 08.2023
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Highland Park High School
Texas Christian University
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