Caroline Douglas
Flowood
Summary
Dedicated and dynamic professional with proven expertise in customer service and multitasking, honed at Newk's Eatery. Excelled in high-pressure environments, significantly enhancing guest satisfaction and operational efficiency. Skilled in cash handling and team collaboration, I consistently delivered superior service, achieving notable improvements in customer experience.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Newk's Eatery
10.2017 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Back of House Team Member
Newk's Eatery
10.2017 - Current
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
Education
Associate of Arts - English
Hinds Community College
Flowood, MS12-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- Professional appearance
- Cash handling proficiency
- Attention to detail
- Time management
- Clear communication
Timeline
Front of House Employee
Newk's Eatery
10.2017 - Current
Back of House Team Member
Newk's Eatery
10.2017 - Current
Associate of Arts - English
Hinds Community College
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