Carolyn Knight
Picayune
Summary
Determined and dedicated employee with a strong ability to handle constructive criticism and proactively improve areas for personal growth. Passionate about helping others and taking pride in easing people's concerns and insecurities. Committed to finding optimal coverage for individuals and tailoring solutions based on their unique circumstances.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Capital Bridge Health Services
Bogalusa, LA
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Commercial Cleaner
ServiceMaster Clean
Petal, Mississippi
11.2023 - 11.2024
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Removed trash from bins and disposed of it properly according to regulations.
- Maintained janitorial closets stocked with supplies for daily use.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Replenished supply of hand soap, paper towels, and other consumables.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Created inventory checklists and stocked housekeeping carts.
- Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
- Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
- Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
- Kept business entrances clean, tidy and professional in appearance.
Commercial Cleaner
C&C's finishing touch
Picayune, MS
08.2020 - 10.2023
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Steam-cleaned or shampooed carpets.
- Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Completed routine maintenance checks, notifying management of needed repairs.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
Laborer
Built rite construction and renovation
MS
02.2021 - 10.2021
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Transported heavy items from one location to another using hand trucks or carts.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Completed variety of physical labor tasks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Cleaned or prepared construction sites to eliminate hazards.
- Inspected sites before and after construction projects.
Education
Bachelor of Science - Information Technology
American Intercontinental University
Schaumburg, ILSkills
- Passion for helping others
- Active listening
- Call center experience
- Complaint handling
- Call center operations
- Dispute resolution
- Information security
- Client relations
- Personality flexing
- Empathy
Education and Training
true,Schaumburg, IL
Timeline
Customer Service Representative
Capital Bridge Health Services
10.2024 - Current
Commercial Cleaner
ServiceMaster Clean
11.2023 - 11.2024
Laborer
Built rite construction and renovation
02.2021 - 10.2021
Commercial Cleaner
C&C's finishing touch
08.2020 - 10.2023
Bachelor of Science - Information Technology
American Intercontinental University