Cassandra Coleman
Collins,MS
Summary
Experienced professional with strong customer service and team leadership skills, adept at managing staff and building positive relationships. Proven ability in financial management and multitasking, committed to delivering exceptional service. Eager to bring communication and organizational talents to a Receptionist role, supporting a dynamic team
Overview
12
12
years of professional experience
Work History
Receptionist
Southern Eye Center
Hattiesburg, MS
10.2025 - Current
- Managed front desk operations, greeting patients and directing inquiries promptly.
- Scheduled appointments efficiently using electronic health record systems.
- Maintained patient confidentiality while handling sensitive information.
- Assisted in the coordination of office activities, improving workflow efficiency.
- Resolved patient concerns effectively, contributing to high satisfaction rates within the clinic.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
Manager
Summit Financial Services
Collins, MS
06.2021 - 10.2025
- Successfully managed the loan processing team to ensure a high level of customer satisfaction by meeting deadlines and maintaining accuracy.
- Trained new employees on loan processing procedures, systems, and best practices.
- Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Assistant Manager
Shirley's
Collins, MS
10.2014 - 06.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
Education
GED -
Seminary High School
SeminarySkills
- Team leadership
- Decision-making
- Verbal and written communication
- Financial management
- Multitasking
- Excellent communication
- Self-motivation
- Active listening
- Customer
- Staff management
- Relationship building
- Positive attitude
- Reliability
- Computer skills
- Professionalism
- Customer and client relations
Timeline
Receptionist
Southern Eye Center
10.2025 - Current
Manager
Summit Financial Services
06.2021 - 10.2025
Assistant Manager
Shirley's
10.2014 - 06.2021
GED -
Seminary High School