Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Cassandra Furr

Coldwater

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Quality Assurance Representative

The Remedy Corporation
02.2025 - Current

I am a mystery shopper that calls businesses. I evaluate a business's customer service and input the responses in a form.

Political Survey Agent

MDM Marketing
08.2024 - 10.2024

I conducted political surveys over the phone and recorded responses on the computer.

Political Survey Agent

California Marketing Group
07.2023 - 09.2023

I conducted political surveys over the phone and recorded responses on the computer.

Political Survey Agent

GCO Services
10.2022 - 12.2022

I conducted political surveys over the phone and recorded responses on the computer.

Package Handler

FedEx Express
05.2018 - 03.2022
  • I unload freight, scan boxes, and put on conveyor belt
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Sales Associate

Ross Dress For Less
10.2017 - 12.2017
  • I assisted customers in the dressing room and answered phone calls
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Crew Member

Little Caesars
08.2017 - 09.2017
  • Took orders, prepared meals, and collected payments.

Packer

Nike
09.2016 - 05.2017
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.

Education

High School Diploma -

Brighton High School
Brighton, TN
05-2009

Skills

  • Cash Handling
  • Retail Sales
  • Communication Skills
  • Warehouse Experience
  • Load & Unload
  • Customer service
  • Quality assurance
  • Survey researcher
  • Packaging
  • Data entry
  • Multitasking
  • Reliability

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Quality Assurance Representative

The Remedy Corporation
02.2025 - Current

Political Survey Agent

MDM Marketing
08.2024 - 10.2024

Political Survey Agent

California Marketing Group
07.2023 - 09.2023

Political Survey Agent

GCO Services
10.2022 - 12.2022

Package Handler

FedEx Express
05.2018 - 03.2022

Sales Associate

Ross Dress For Less
10.2017 - 12.2017

Crew Member

Little Caesars
08.2017 - 09.2017

Packer

Nike
09.2016 - 05.2017

High School Diploma -

Brighton High School
Cassandra Furr