Cassity Kendall
Baldwyn
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Dollar General Store
07.2025 - Current
- Supervised cashier team, ensuring efficient operations and exceptional customer service.
- Trained new cashiers on company policies, procedures, and best practices.
- Managed daily cash deposits, maintaining accuracy in financial transactions.
- Implemented process improvements, reducing checkout times and enhancing customer satisfaction.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Conducted regular inventory checks to ensure product availability and minimize discrepancies.
- Analyzed sales data to identify trends and support inventory management decisions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Janitorial Supervisor
JAN-PRO
06.2025 - Current
- Supervised janitorial staff, ensuring adherence to safety protocols and operational standards.
- Conducted regular inspections of facilities to maintain cleanliness and hygiene standards.
- Developed training programs for new employees, enhancing skills in cleaning techniques and equipment use.
- Implemented efficient scheduling systems, optimizing workforce allocation across multiple sites.
- Coordinated inventory management, ensuring adequate supplies of cleaning materials and equipment.
- Resolved conflicts among team members, fostering a collaborative work environment.
- Evaluated performance metrics to identify areas for process improvement and enhanced service delivery.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
Cashier
220 Truck and Fuel
02.2023 - 03.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Assisted in training new cashiers on operational procedures and policies.
- Implemented inventory management practices, ensuring product availability on shelves.
- Collaborated with team members to enhance store operations and customer experiences.
- Conducted regular audits of cash registers to ensure compliance with financial protocols.
- Developed strategies to streamline checkout processes, reducing wait times for customers.
Waitress/ Cashier
Tillatoba Auto Truck Fuel
05.2018 - 06.2021
- Delivered exceptional customer service in high-volume environment.
- Efficiently managed multiple tables and prioritized customer needs.
- Processed orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new hires on menu items and service protocols.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of dining area and service stations.
- Implemented suggestions for improving workflow and service efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
CNA Student
Oxford Health & Rehab
01.2020 - 05.2020
- Assisted patients with daily living activities to enhance comfort and promote independence.
- Monitored vital signs and reported changes to nursing staff to ensure timely medical interventions.
- Maintained accurate patient records and documentation to support care continuity and compliance.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for residents.
- Implemented infection control procedures to maintain a safe and hygienic facility environment.
- Advocated for patient needs by effectively communicating concerns with healthcare providers and families.
- Participated in regular training sessions to stay updated on best practices in patient care techniques.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
Cashier
Sayles Exxon
12.2017 - 03.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed inventory counts and restocked merchandise to ensure product availability.
- Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Implemented promotional displays to boost sales of featured products during peak hours.
- Monitored cash drawer for accuracy, ensuring compliance with financial policies and procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Waitress, Dish Washer, & Frier
Cottage Tea Room
07.2016 - 07.2017
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to streamline food preparation and minimize wait times.
- Trained new team members on service protocols and menu knowledge for consistent performance.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Assisted in inventory management by tracking stock levels and placing supply orders as needed.
- Implemented feedback from guests to improve service quality and dining experience consistently.
- Resolved customer complaints swiftly, fostering positive relationships with patrons for repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Material Handler
HTI/Borgwarner
03.2017 - 06.2017
- Inspected incoming materials for quality control, identifying defects and discrepancies promptly.
- Collaborated with team members to optimize workflow processes and enhance operational efficiency.
- Maintained organized storage areas, facilitating quick access to materials for production teams.
- Assisted in training new hires on safety protocols and operational procedures within the warehouse.
- Implemented best practices for material handling, resulting in improved workplace safety standards.
- Monitored stock levels and reported shortages to ensure timely replenishment of materials needed for production.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Received and unpacked shipments and new equipment as directed.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
- Assisted in development of just-in-time inventory system, reducing overstock and associated costs.
- Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
- Improved safety standards, conducting thorough inspections of material handling equipment.
Education
Highschool Diploma -
Coffeeville Highschool
Coffeeville, MS05.2013
Graduate Certificate - Clinical Medical Assistant
Stepful
Online01-2026
Skills
- Customer service
- Team leadership
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Team management
- Product restocking
- New hire training
- Coaching and mentoring
- Safety rules
- HIPAA compliance
- Specimens collection and processing
- Phlebotomy techniques
- Infection control
- Vital signs monitoring
- Direct patient care
Timeline
Cashier Team Lead
Dollar General Store
07.2025 - Current
Janitorial Supervisor
JAN-PRO
06.2025 - Current
Cashier
220 Truck and Fuel
02.2023 - 03.2024
CNA Student
Oxford Health & Rehab
01.2020 - 05.2020
Waitress/ Cashier
Tillatoba Auto Truck Fuel
05.2018 - 06.2021
Cashier
Sayles Exxon
12.2017 - 03.2018
Material Handler
HTI/Borgwarner
03.2017 - 06.2017
Waitress, Dish Washer, & Frier
Cottage Tea Room
07.2016 - 07.2017
Highschool Diploma -
Coffeeville Highschool
Graduate Certificate - Clinical Medical Assistant
Stepful