Cate Burroughs
Saltillo
Summary
Dedicated professional with a proven track record of aligning organizational needs with efficient practices. Expertise in thriving under pressure, embracing new challenges, and adapting swiftly to dynamic environments. Committed to enhancing brand reputation through innovative solutions and a proactive approach to problem-solving. Eager to contribute skills and experience to drive success in a collaborative team setting.
Overview
10
10
years of professional experience
Work History
Benefits Specialist- Human Resources
North Mississippi Health Services
07.2024 - Current
- Oversaw administration of employee benefits programs to guarantee accurate enrollment eligibility and consistent plan upkeep.
- Acted as a key resource for employees, offering detailed information on benefits eligibility and assisting with claims procedures.
- Implemented regulatory compliance strategies to uphold standards set by federal and state laws, including ACA, COBRA, HIPAA, and ERISA.
- Managed logistics and execution of bi-monthly and annual events, ensuring alignment with directives from executive leadership, including COO and hospital president.
- Engaged with payroll vendors and internal departments to resolve benefits-related challenges and uphold precise documentation.
- Spearheaded revisions of HR policies, documentation editing, and knowledge article development for Workday implementation initiatives under VP of HR.
Medical Assistant (OBGYN & Cardiology)
North Alabama Medical Center Doctor's Office
01.2023 - 07.2024
- Adhered to HIPAA regulations
- Managed patient flow, answered phones, scheduled appointments
- Maintained accurate medical records and EHR data
- Registered new patients
Customer Service Representative
Bank Independent
01.2023 - 07.2024
- Provided frontline customer support
- Assisted with transactions and product services
- Maintained knowledge of policies and promotions
- Stayed calm in stressful situations
Care Partner/CNA
North Alabama Medical Center
01.2021 - 01.2023
- Assisted with daily living activities
- Provided emotional support
- Followed infection control procedures
Cashier
D'casa
01.2021 - 08.2022
Server
Cantina del Sol
01.2019 - 01.2021
Babysitter/Tutor
01.2018 - 01.2021
Lifeguard
YMCA & Tupelo Aquatic Center
01.2016 - 01.2021
Education
Masters of Healthcare Administration -
University of North Alabama
05-2026
Bachelors of Business Administration - Accounting, HR Concentration
University of North Alabama
05-2024
High School Diploma - undefined
Tupelo High School
05-2019
Skills
- Conflict Resolution Abilities
- Inventory and Supply Management
- Medical Terminology
- Medical Records Management
- Complex Problem-Solving
- Multi-Task Management
- Positive and Professional
- Tactful and Diplomatic
- Strategic planning
- Maintaining Confidentiality
- Interpersonal skills
- Process improvement
Accomplishments
- Multiple Star nominations & awards
- Managed and headed multiple NMHS events effectively
- CPR Certified
- Workday Implementation
- Reviser of NMHS policies
- Interim Project Manager
Timeline
Benefits Specialist- Human Resources
North Mississippi Health Services
07.2024 - Current
Medical Assistant (OBGYN & Cardiology)
North Alabama Medical Center Doctor's Office
01.2023 - 07.2024
Customer Service Representative
Bank Independent
01.2023 - 07.2024
Care Partner/CNA
North Alabama Medical Center
01.2021 - 01.2023
Cashier
D'casa
01.2021 - 08.2022
Server
Cantina del Sol
01.2019 - 01.2021
Babysitter/Tutor
01.2018 - 01.2021
Lifeguard
YMCA & Tupelo Aquatic Center
01.2016 - 01.2021
High School Diploma - undefined
Tupelo High School
Masters of Healthcare Administration -
University of North Alabama
Bachelors of Business Administration - Accounting, HR Concentration
University of North Alabama