Catherine Whitten
Vancleave
Summary
Knowledgeable call center representative with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Athenahealth
08.2022 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered prompt service to prioritize customer needs.
Cashier
Ross Dress for Less
11.2021 - 02.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Circle K
12.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Executed payment operations efficiently across multiple tender types.
Waitress/dishwasher
Da Bayou Bar And Grill
01.2020 - 02.2020
- Followed supervisor instructions to complete tasks on time.
- Sustained a hazard-free environment by adhering to strict cleaning protocols.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associates - Information Technology
Southern New Hampshire University
Hooksett, NHSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Staff motivation
- Customer service focus
- Quality control optimization
- Attention to detail
- Problem-solving abilities
- Multitasking
- Effective communication
Timeline
Call Center Representative
Athenahealth
08.2022 - 06.2024
Cashier
Ross Dress for Less
11.2021 - 02.2022
Cashier
Circle K
12.2020 - 02.2021
Waitress/dishwasher
Da Bayou Bar And Grill
01.2020 - 02.2020
Associates - Information Technology
Southern New Hampshire University
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