Cecilia Whittaker
Biloxi
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both my employer, and myself, and allow for future growth and advancement. I am a dedicated and focused professional who excels at prioritizing and completing multiple tasks simultaneously, and follows through to achieve project goals. Known as a team player who uses effective communication to build positive team cohesion.
Professional with strong background in configuration management, ready to make impact. Skilled in system configuration, data analysis, and process optimization. Known for fostering team collaboration and adapting to changing needs. Reliable and results-driven, with focus on delivering high-quality solutions and achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Quality Assurance Testing Analyst
MedImpact Healthcare Systems Inc.
07.2023 - Current
- Collaborated with cross-functional teams for seamless integration of QA processes into the overall development lifecycle.
- Mentored junior QA analysts, providing guidance on test strategies and troubleshooting techniques to ensure their ongoing professional growth.
- Maximized test coverage by developing comprehensive test plans that accounted for all potential scenarios and edge cases.
- Fostered strong working relationships with stakeholders across the organization, ensuring seamless communication during all stages of product development and testing.
- Established a culture of continuous learning within the QA team through regular knowledge-sharing sessions focused on skill enhancement and industry trends.
- Analyzed test results and performance metrics to identify trends, pinpointing areas where improvements were needed most urgently.
- Provided valuable feedback to developers, enabling them to address issues promptly and prevent future defects from arising.
Senior Configuration Analyst
Medimpact
02.2019 - 07.2023
- Provide support for client configuration of benefits, pharmacy and formulary
- Support intake, design and in unit testing of all benefit change request
- Participates in maintaining the highest of member relations and CMS required communications
- Networks client teams and attends all client calls pertinent to assisting contracted customers with plan designs and benefit setups
Pharmacy Network Analyst
Medimpact
02.2015 - 01.2019
- Works as member if the Operation Pharmacy Network Services team to support the development, maintenance, and effective operation of MedImpact’s pharmacy networks
- Participate in contracting support, by assisting building and maintaining contracted networks and client implementations
- Participates in maintaining the highest of member relations and CMS required communications
- Networks client teams and attends all client calls pertinent to assisting contracted customers with plan designs and benefit setups
Administrative Clerk
URS
12.2012 - 08.2013
- Performed technical, managerial, and support duties required by the Naval Aviation Maintenance Program, resulting in quality completion of phase maintenance
- Input, verified, and validated data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of naval aircraft
- Managed paperwork for aircraft, issued all work orders to maintainers, and performed heavy data entry and other clerical and administrative duties
Aviation Maintenance Administrationman
U.S. Navy
12.2004 - 09.2011
- Maintained inventory databases for material stored in shore based warehouses, financial records, and accounting systems
- Performance of extracurricular duties helped to propel career to be one of the top AZ’s in the field
- Ordered parts requested by other departments, and tracked correspondence requests dealing with vacation time and education
- Managed engine logbooks and associated aircraft records, including the scheduled and unscheduled maintenance tasks for over thirty-five aircraft in a fast paced environment
- Careful attention to detail resulted in being awarded a Navy Achievement Medal
Education
Bachelors Degree - Health Care Administration
University of Phoenix
12.2014
Skills
- Proficient in Microsoft Office
- Proficient in Excel
- Attention to Detail
- Self-directed
- Problem Solving
- Time Management
- Result Oriented
- Communication
Languages
Spanish
Full Professional
Timeline
Quality Assurance Testing Analyst
MedImpact Healthcare Systems Inc.
07.2023 - Current
Senior Configuration Analyst
Medimpact
02.2019 - 07.2023
Pharmacy Network Analyst
Medimpact
02.2015 - 01.2019
Administrative Clerk
URS
12.2012 - 08.2013
Aviation Maintenance Administrationman
U.S. Navy
12.2004 - 09.2011
Bachelors Degree - Health Care Administration
University of Phoenix
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