CECILY COOK
Laurel
Summary
Highly motivated professional with strong work ethic and the desire to make a positive impact in any professional environment. I am reliable, dependable and often seek new responsibilities within a wide range of employment areas.
Overview
5
5
years of professional experience
Work History
Account Manager
Parish Transport Logistics
10.2024 - Current
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Logistics Coordinator
The Essmueller Company
12.2022 - 10.2024
- Schedule shipments of small packages as well as pallets and large boxes for larger shipments
- Fill out and organize paperwork for domestic and international shipments
- Create packing slips for the orders placed
- Work with Microsoft programs such as word and excel
- Answer phone calls and emails regarding tracking of shipments and other information regarding shipments
911 Dispatcher
Jones County Emergency Management
03.2021 - 01.2023
- Used a radio, telephone, and computer system to provide new information to first responders
- Routed calls to police, fire, and ambulance services to meet individual call needs
- Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly and data could be tracked in real time
- Reduced risks and issues with emergency response by observing public safety field units
- Read the system maps and caller information, and I entered all of the information into the system
Speech Therapy Assistant Student
Insight Therapy
07.2022 - 09.2022
- Documented observations and permanent records to record job specifics, challenges and requirements for end reporting
- Followed school and classroom policies, regulations, dress codes and schedules
- Searched at library and in scholarly databases to locate necessary information for research projects
- Worked in team environment to maintain high levels of productivity
- Supported several instructors with planning and organization of speech session
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
- Collected, arranged and input information into database system
- Followed Speech Therapy professionals for more than20 hours
Pharmacy Technician
CVS Pharmacy
11.2020 - 03.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Certified Nursing Assistant
Orthopedic Institute
10.2019 - 05.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Bachelors - Speech and Hearing Science
Arizona State University
08.2022
Associate of Science - undefined
Southcentral Kentucky Community Technical College
05.2018
Skills
- Data Analysis
- Safety Procedures
- Active Listening
- Information Intake
- Customer Service
- Verbal and Written Communication
- Time Management
- Appointment Setting
- Fine Motor Skills
- Lesson Plan Implementation
- Language Skills
- Interactive Media
- IEP Goals
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Customer relationships
- Issue resolution
- Goals and performance
Community Service
South Green Elementary School, FMD Teacher Assistant, 2028-08, 2019-05, Supported student learning objectives through personalized and small group assistance., Used behavior modeling and specialized teaching techniques to share and reinforce social skills., Collated classroom materials to help teachers prepare for daily instruction and activities., Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency., Oversaw groups of students at school and off-site locations, maintaining optimal safety and security., Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher., Provided support to help students with special needs learn and grow., Provided mobility and personal care support to students with physical limitations., Helped special education teachers determine specific needs for individuals with exceptional needs., Programmed and implemented communication devices.
Timeline
Account Manager
Parish Transport Logistics
10.2024 - Current
Logistics Coordinator
The Essmueller Company
12.2022 - 10.2024
Speech Therapy Assistant Student
Insight Therapy
07.2022 - 09.2022
911 Dispatcher
Jones County Emergency Management
03.2021 - 01.2023
Pharmacy Technician
CVS Pharmacy
11.2020 - 03.2021
Certified Nursing Assistant
Orthopedic Institute
10.2019 - 05.2020
Bachelors - Speech and Hearing Science
Arizona State University
Associate of Science - undefined
Southcentral Kentucky Community Technical College
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